NHTSA Complaint #10731932 — 2012 FORD FUSION

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 10731932
Vehicle 2012 FORD FUSION
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 36,200 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

WHAT FEELS LIKE IS BRAKES STICKING. 1ST NOTICED WHEN BACKING OUT OF DRIVEWAY ONE MORNING. I PUT CAR IN REVERSE IT WOULDN'T MOVE WITHOUT ACCELERATION. ON GOOD DAYS IT MOVES ON IT'S OWN. WHEN IT'S ACTING UP AND I LET OFF ACCELERATION, CAR STOPS ITSELF ABRUPTLY WITHOUT APPLYING BRAKE. EARLY THIS WEEK ME AND MY SON WERE STOPPED AT DRIVE THRU WINDOW (THANK GOD NOT AT A STOP LIGHT). WHEN I WENT TO ACCELERATE TO LEAVE, MY CAR WOULDN'T MOVE. EMBARRASSED I ACCELERATED HARDER AND FINALLY GOT IT MOVING BUT IT SOUNDED LIKE BRAKES WERE STICKING, I COULDN'T GO OVER 15 MPH, CAR WOULDN'T SHIFT WAS AT 3 RPM, AND ANY TIME I LET OFF GAS PEDAL THE CAR ABRUPTLY STOPPED DEAD IN TRACKS. TERRIFIED I DROVE CAR A FEW BLOCKS TO MY DAD AND AS I WAS PULLING INTO DRIVEWAY THEY FREED UP. WHEN THIS HAPPENS MY BRAKES GET REAL STIFF (HARD TO PRESS) HE COULD FEEL THE HEAT ROLLING OFF FRONT TIRES AND THEY SMELLED REALLY HOT. TOOK TO 3 DIFFERENT DEALERSHIPS AND NONE CAN FIND A CAUSE BECAUSE THE BRAKES AREN'T ACTING UP AT THAT POINT IN TIME. THEY NEED TO SEE IT IN ACTION BEFORE THEY CAN GET AN IDEA. SO HERE I AM 2 MONTHS NOW STILL DRIVING LIKE THIS. THIS HAPPENS AT LEAST ONCE A WEEK. COMES AND GOES. TODAY I HAD PCM UPDATED AND POWERTRAIN REPLACED AND AFTER THAT WHEN THE MECHANIC GOT IN CAR TO MOVE IT, IT DIDN'T WANT TO MOVE. HE DESCRIBED IT AS IT WAS LIKE HAVING NO POWER. THEY HOOKED IT UP AND IT SHOWED POWER TRAIN. SO THEY REPLACED IT. HE DON'T THINK IT WAS MY BRAKES DOING THIS BUT YET THE OTHER DEALERSHIP SAID YOU CAN CLEARLY SEE WHERE MY FRONT BRAKES HAVE BEEN REALLY HOT. I'M HOPING SOMEHOW THE UPDATE FIXED IT. TIME WILL TELL

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