NHTSA Complaint #10731208 — 2009 FORD ESCAPE

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO THE DEALER AND THEY INDICATED THAT THE REPAIR WAS NOT REQUIRED. THE DEALER DID NOT INDICATE IF THE SOFTWARE WAS UPDATED FOR THE POWER STEERING CONTROL MODULE (PSCM) AND THE INSTRUMENT CLUSTER MODULE NOR DID THEY SPECIFY IF THE TORQUE SENSOR SIGNAL HAD A FAILURE. MONTHS LATER, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY TIGHT AND DIFFICULT TO TURN LEFT OR RIGHT. THE FAILURE HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO TURN. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS INDICATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.