NHTSA Complaint #10730480 — 2015 LAND ROVER RANGE ROVER EVOQUE

GEARBOX FAULT. I DRIVE A NEW RANGE ROVER EVOQUE, MODEL 2015. THE FIRST TIME I HAD THIS PROBLEM WITH THE VEHICLE WAS IN OCTOBER, 2014, ONLY A MONTH AFTER TAKING THE CAR OUT OF THE DEALERSHIP. WHILE DRIVING THE VEHICLE, IT SUDDENLY AND ABRUPTLY STOPPED IN THE MIDDLE OF A BUSY ROAD. CARS BEHIND ME HAD TO STOP ABRUPTLY, ALMOST HITTING MY CAR AND PEDESTRIANS. MY VEHICLE ACCUSED A GEARBOX FAULT, AND THE GEARBOX WAS BLOCKED. I COULD NOT SHIFT GEARS, THE VEHICLE WAS STUCK FOR OVER HALF AN HOUR, AND I HAD TO RESTART THE CAR SEVERAL TIMES TO BE ABLE TO DRIVE IT AGAIN. MY CAR WAS THEN TAKEN TO LAND ROVER SERVICE FOR REPAIR. WHEN THE VEHICLE WAS RETURNED TO ME, HOWEVER, THE GEARBOX PROBLEM PERSISTED. THE SAME GEARBOX PROBLEM HAPPEN AGAIN TWO MORE TIMES IN JUNE, 2015. IN THE LAST TIMES I WAS INSIDE MY GARAGE. I GOT IN THE CAR AND STARTED THE VEHICLE, BUT I COULD NOT SHIFT GEARS. THE GEARBOX WAS BLOCKED AGAIN, ACCUSING THE GEARBOX FAULT, AND THE CAR WAS STUCK. THIS TIME IT HAD TO BE TOWED AWAY TO LAND ROVER SERVICE. IN THE LAST TIME LAND ROVER REPAIRED MY VEHICLE, A NEW SOFTWARE WAS INSTALLED. THE SERVICE REPRESENTATIVE STATED THAT THERE IS A RECALL IN THE UNITED STATES FOR THE EVOQUE MODEL. APPARENTLY, LAND ROVER USED FAULTY GEARBOXES, AND IS NOW OFFERING A SOFTWARE UPGRADE TO ALL VEHICLES OF THAT MODEL TO FIX THE FAULTY GEARBOXES. OVER 36,000 THOUSAND VEHICLES WERE RECALLED OUTSIDE THE U.S. FOR THE SOFTWARE UPGRADE, AFTER THE PROBLEM WAS REPORTED IN THE MEDIA. BUT I FOUND NO CONFIRMATION OF THE RECALL IN THE UNITED STATES. LAND ROVER DID NOT CONTACT US ABOUT THE RECALL BEFORE, AND WAS UNABLE TO ANSWER WHETHER OR NOT IT IS AN EFFECTIVE SOLUTION TO THE GEARBOX FAULT PROBLEM WITH THE EVOQUE MODEL.