NHTSA Complaint #10727064 — 2010 DODGE JOURNEY AWD

TL* THE CONTACT OWNS A 2010 DODGE JOURNEY AWD. WHILE DRIVING 30 MPH, THE ELECTRICAL FUNCTIONS, INCLUDING THE EXTERIOR LIGHTING, FAILED BUT THE ENGINE CONTINUED TO RUN. THE CONTACT MANEUVERED INTO THE EMERGENCY LANE AND SHUT OFF THE VEHICLE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE ELECTRICAL FUNCTIONS RESUMED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY REFUSED TO DIAGNOSE THE VEHICLE BECAUSE IT WAS OUT OF WARRANTY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO REPAIR THE RECALL WAS UNAVAILABLE AND THE DEALER STATED THAT IT WOULD NOT BE AVAILABLE FOR SIX MONTHS TO A YEAR. THE CONTACT MENTIONED THE WAIT PERIOD WAS UNREASONABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000.