NHTSA Complaint #10726838 — 2011 FORD FUSION

MY WIFE WAS LEAVING A PATIENT'S HOUSE, AND WHEN SHE STARTED THE VEHICLE, SHE HAD NO POWER STEERING. SHE TRIED TURNING THE CAR OFF AND BACK ON, BUT THE POWER STEERING WAS STILL NOT WORKING. SHE WAS ABLE TO CAREFULLY DRIVE THE CAR TO A LOCAL MECHANIC. THE MECHANIC FOUND NO CODES RELATED TO THE POWER STEERING. A NEARBY DEALER OFFERED TO TOW THE VEHICLE DOWN AND INSPECT IT. THEY CLAIMED THAT THERE WAS NOTHING WRONG WITH THE CAR, THAT THERE WERE NO CODES AVAILABLE, AND THAT THERE WAS NOTHING THEY COULD DO. THE LOCAL MECHANIC FOUND NO CODES RELATED TO THE POWER STEERING EITHER. THE ONLY CODES THE CAR WAS SHOWING WERE RELATED TO A "PURGE VALVE" IN THE GAS TANK, WHICH WAS REPLACED AT THE DEALER. AS THE SOURCE OF THE PROBLEM HAS NOT BEEN FOUND, WE ARE LOOKING TO REPLACE THE CAR, AS THE LOSS OF POWER STEERING WOULD BE DANGEROUS. WE WILL NOW BE REQUIRED TO GO DRIVE THE CAR FROM THE DEALERSHIP TO ANOTHER DEALERSHIP TO ATTEMPT TO TRADE IT IN. FORD MEDIA HAS ANNOUNCED A RECALL ON CERTAIN 2011 FUSIONS BUILT AT THE HERMOSILLO PLANT, BUT WE HAVE YET TO RECEIVE NOTIFICATION OR THE RECALL NOTICE ON THIS ONE. THE SERVICE CENTER HAD YET TO RECEIVE A NOTIFICATION, EITHER. HTTPS://MEDIA.FORD.COM/CONTENT/FORDMEDIA/FNA/US/EN/NEWS/2015/05/27/FORD-ISSUES-TWO-SAFETY-RECALLS-IN-NORTH-AMERICA-.HTML