NHTSA Complaint #10726824 — 1999 FORD E-450 VEHICLE SPEED CONTROL

Complaint Details

ODI Number	10726824
Vehicle	1999 FORD E-450
Component	VEHICLE SPEED CONTROL
Date of Incident	June 2, 2015
Date Filed	June 23, 2015
Mileage	N/A miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

DRIVER REPORTED INTERMITTENT CRUISE CONTROL ISSUE. WHEN RESEARCHING POSSIBLE SOLUTIONS TO THE ISSUE BECAME AWARE OF CRUISE CONTROL DEACTIVATION SWITCH ISSUE. IT IS UNDER FORD RECALL 05S28. IT IS BY ALL ACCOUNTS, A FIRE HAZARD. ON 6/23/2015 TOOK THE VEHICLE IN TO A FORD DEALER IN ROCHESTER, N.Y.FOR SERVICE UNDER THE RECALL. THE SERVICE ADVISOR CALLED SAYING FORD HAD DECLINED SERVICE, AND THE REPAIR WORK WOULD BE CHARGEABLE. FORDS STANCE WAS THAT THE VEHICLE "SHOULD HAVE BEEN BROUGHT IN EARLIER". WE RECEIVED NO RECALL NOTICES ON THIS VEHICLE, CASE IN POINT NEITHER THE GIRL THAT SETS THE SERVICE APPOINTMENTS, OR THE SERVICE ADVISOR AT THE DEALER COULD 'GET THE VIN TO GO IN" THIS RECALL IS IS FORDS RESPONSIBILITY TO REPAIR THE VEHICLE, COVERING FULLY WHAT NEEDS TO BE DONE.

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