NHTSA Complaint #10726725 — 2006 MINI COOPER S CONVERTIBLE

BACK AGAIN! I JUST CAN'T CATCH A BREAK WITH THIS CAR! I WAS TAKING A ROAD TRIP AND HAD ALL MY FLUIDS CHECKED AND FILLED PRIOR TO LEAVING.WHILE DRIVING HWY99 MY THERMOSTAT GAUGE WENT FINE TO DANGER ZONE! I IMMEDIATELY CALLED THE SHOP AND WAS TOLD TO PULL INTO A GAS STATION AND CHECK THE WATER AND COOLANT. HE STAYED ON THE PHONE WITH ME WHILE I REPORTED WHAT THE TEMP GAUGUE WAS DOING. EVERY TIME I TURNED THE THE GUAGE WOULD DROP TO FINE UNTIL THE NEXT TURN WHICH IT WENT TO DANGER. WHEN I PULLED INTO THE GAS STATION I HEARD A LOUD CLUNK.I TURNED THE CAR OFF AND CHECK THE FLUIDS AND FOUND THAT EVERYTHING WAS FULL BUT THE WATER PUMP WAS LOW. I CHECKED UNDER THE CAR AND FOUND A LEAK. I HAD THE VEHICLE TOWED TO THE SHOP WHICH THE FOLLOWING WAS FOUND.1. MALFUNCTION OF THE WATER PUMP 2. WARP HEADGASKET 3. WARP CYLINDERS THE EXTENDED WARRANTY COMPANY AGREED TO THE ENGINE REPLACEMENT THEN LATER STATED THEY WOULD ONLY PAY 1500 TO REPLACE THE WATER PUMP, AND HAVE THE HEAD AND CYLINDERS REFURBISHED. MY SHOP HAS CALLED AND SPOKEN TO THEM NUMEROUS TIMES WITHOUT ANY OUTCOMES. MINI IS REQUESTING ME TO PAY OUT OF EXPENSES TO HAVE THE CAR PUT BACK TOGETHER AND TOWED 75 MI AWAY TO THE NEAREST MINI CERTIFIED SERVICE CENTER, AS WELL AS PAYING FOR THEM TO TARE DOWN THE ENGINE FOR THEM RUN THEIR OWN TESTS.THE SERVICE SHOP SAID IT WOULD BE 3500 FOR EVERYTHING TO BE GONE THROUGH! AFTER MINI COMPLETES THE ABOVE, THEN THEY WOULD TRY TO HAVE WARRANTY COMPANY REPLACE ANY ITEMS AND IF THEY ARE NOT COVERED THEY WOULD ASK MINI TO PROVIDE IT, HOWEVER I WOULD BE OUT OF POCKET AGAIN! THE CAR IS STILL AT THE SERVICE SHOP AS OF TODAY. I AM VERY UNSURE ABOUT THE SAFETY OF THIS VEHICLE AND WHETHER I SHOULD FIX IT OR SELL IT. I AM ALREADY PAYING FOR THE VEHICLE LOAN AND INSURANCE FOR A CAR THAT I CAN NOT EVEN DRIVE WITH COUNTLESS PROBLEMS. RECALLS NEED TO BE MADE! PLEASE END THIS NIGHTMARE!