NHTSA Complaint #10726265 — 2009 CHEVROLET IMPALA

DRIVING ON INTERSTATE VEHICLE SUDDENLY LOST ALL POWER AND WOULD NOT ACCELERATE & QUICKLY DECELERATED WITH ANY PRIOR WARNING. 18 WHEELER ALMOST REAR ENDED ME. INSTRUMENT PANEL DISPLAYED, ENGINE POWER REDUCED,SERVICE TRACTION CONTROL, SERVICE STABILITRAK, AND CHECK ENGINE LIGHT. FINALLY EXITED INTERSTATE SAFELY AND SHUT DOWN ENGINE THINKING IT WAS GOING TO BLOW UP AND AFTER 2-3 TRIES TO RESTART MESSAGES DISAPPEARED AND VEHICLE SEEMED TO BE OK. TOOK VEHICLE TO MECHANIC & FOUND CODES EVIDENCING THE LOSS OF COMMUNICATION BETWEEN THE TAC AND OR THE APP UNITS CAUSING VEHICLE TO GO INTO LIMP MODE BUT COULD NOT GET THE CONDITION TO REOCCUR. MECHANIC HAD TO REMOVE CODES TO PERMIT TO DUPLICATE PROBLEM, COULD NOT DUPLICATE AND TOLD ME TO WAIT UNTIL RECURRED. WHILE LOOKING FOR REPAIR SHOP WAS SCARED IT WOULD HAPPEN AGAIN RECEIVED LETTER FROM GM STATING IF THE ABOVE CONDITION HAD OCCURRED THEY WOULD FIX. CALLED GM DEALER MENTIONED LETTER THEY REFUSED TO REPAIR UNLESS THE MESSAGES WERE PRESENT ON PANEL, REFUSED TO LOOK AT THE VEHICLE. CALLED GM CUSTOMER SERVICE REFERENCING LETTER, EXPLAINED GM DEALER REFUSED TO REPAIR. WAS TOLD BY ANGELA ISSUE WAS SAFETY RELATED PROBLEM BUT GM WOULD NOT ADMIT TO SAFETY ISSUE. GM AGREED TO PAY FOR ONE HOUR OF DIAGNOSTIC TIME TO DETERMINE IF VEHICLE QUALIFIED FOR REPAIR, DEALER WAS UNABLE TO DUPLICATE PROBLEM, REFUSED TO REPAIR. CALLED GM AND WAS TOLD NO REPAIR WOULD BE MADE EVEN THOUGH THE PROBLEM HAD OCCURRED AS STATED IN THE LETTER AND TO WAIT UNTIL SITUATION OCCURRED AGAIN THEN NOT TO START ENGINE AND TOW TO GM DEALER. WAS TOLD GM WOULD NOT PAY FOR TOW OR INCONVENIENCE AND IF THEY COULD SEE CODES THEY MIGHT REPAIR PROBLEM. THIS IS DEFINITELY A SAFETY ISSUE SINCE WHEN THIS OCCURS THE VEHICLE LOSES ALL POWER AND BASICALLY SHUTS DOWN AND WILL NOT ACCELERATE BEYOND 5 MPH IF AT ALL. [XXX] [XXX] [XXX]@GMAIL.COM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB