NHTSA Complaint #10726257 — 2012 LINCOLN MKZ HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10726257
Vehicle	2012 LINCOLN MKZ HYBRID
Component	ENGINE
Date of Incident	June 16, 2015
Date Filed	June 19, 2015
Mileage	56,115 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WHILE DRIVING 55 MPH ON HIGHWAY, RED TRIANGLE WITH "!" IN THE MIDDLE WITH TEXT "STOP SAFELY NOW" APPEARED ON DASHBOARD. AT THE SAME TIME THE ENGINE SHUT OFF (ALONG WITH THE AIR CONDITIONER AND RADIO). THE CAR WOULD NOT RESTART IN NEUTRAL. I HAD TO COAST TO THE SHOULDER OF THE HIGHWAY TO STOP, PUT THE CAR IN PARK, TURN THE KEY TO RESTART AND THEN DRIVE AGAIN. THIS HAPPENED 3 TIMES IN 45 MINUTES. I TOOK THE CAR TO A LINCOLN DEALERSHIP. THEY COULD NOT FIND ANYTHING WRONG OTHER THAN RECOMMENDING I PURCHASE A NEW BATTERY. I WAS SKEPTICAL, BUT DID SO JUST IN CASE. I PICKED UP THE CAR ON 6/16/15. ON 6/19/15 THE CAR TURNED OFF AGAIN WHILE DRIVING ON A HIGHWAY. THIS HAD HAPPENED PREVIOUSLY IN 2013 AND 2014. BOTH TIMES THE DEALERSHIP COULD NOT FIND ANYTHING WRONG WITH THE CAR. IT IS NOT SAFE FOR A CAR TO TURN OFF ON A HIGHWAY.

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