NHTSA Complaint #10726204 — 2015 HYUNDAI GENESIS

MY GENESIS WAS INVOLVED IN A TIRE RECALL (CAMPAIGN 218). A COUPLE DAYS LATER, AS SOON AS I GOT THE CAR ON THE FREEWAY TO GO OUT OF TOWN ON A BUSINESS TRIP, MY CAR STARTED SHAKING SEVERELY. I CALLED BLUE LINK (HYUNDAI CUSTOMER SERVICE) AND THEY SAID TO TAKE IT TO PATTERSON HYUNDAI AT MY DESTINATION. I DRIVE TO WICHITA FALLS AS SLOWLY AND SAFEL AS I CAN AND I TOOK THE CAR IN TODAY BUT THEY REFUSED TO FIX IT. THEY SAID BECAUSE ITS RELATED TO THE RECALL THEY CANNOT FIX IT. I HAVE TO WAIT MINIMUM 3-5 DAYS FOR THEM TO ESCALATE IT TO THE NATIONAL LEVEL AND I CAN'T DRIVE MY CAR. I HAVE TO BE DRIVING HOME ON SUNDAY (2 DAYS FROM NOW). I TALKED TO CURTIS (FLOOR LEADER FOR GENESIS TEAM) AND SAID "I CAN'T DRIVE MY CAR FOR 3-5 DAYS?" AND HE SAID "YES." AND I ASKED IF I COULD GET A RENTAL THEN AND HE SAID THEY WON'T GIVE ME A RENTAL. THIS IS AT BEST UNETHICAL. I HAVE TO BE HOME BY MONDAY, SO THEY ARE FORCING ME TO DRIVE A POTENTIALLY UNSAFE CAR HOME 3.5 HOURS BECAUSE THEY WON'T CORRECT A PROBLEM WITH THEIR WARRANTY WORK.