NHTSA Complaint #10726101 — 2014 FORD FOCUS

I AM TREATING THIS AS A NEW OCCURRENCE, OR AT LEAST FORD TOLD ME I HAD TO START AT THE BEGINNING. I PURCHASED MY CAR IN MARCH 2014. IN OCTOBER 2014, I HAD THE HEATING CORE REPLACED AND THE CLUTCH REPLACED. I WENT THROUGH SEVERAL MONTHS OF TAKING THE CAR BACK AND FORTH TO THE DEALER WITH SHIFTING ISSUES. THE WOULD HAND ME A PIECE OF PAPER AND TELL ME IT WAS NORMAL. AFTER IT WAS TOWED TO THE DEALER AND I SPOKE TO THE SERVICE MANAGER, I WAS TOLD THAT THE TRANSMISSION VIBRATIONS FAR EXCEEDED THE NORMAL AND THEY WERE AUTHORIZED TO REPLACE THE CLUTCH. AT TIME OF REPLACEMENT, THEY FOUND SHARDS OF METAL IN THE BELL HOUSING. SO I WOULD SAY ABOUT 4 MONTHS AFTER THEY REPLACED THE CLUTCH, IT HAS STARTED TO DO THE EXACT SAME THINGS THAT IT DID BEFORE THE CLUTCH WAS REPLACED. SOMETIMES YOU CAN HIT THE GAS PEDAL AND THE CAR WILL NOT GO, SOMETIMES, THE CAR WILL JERK WHEN BEING BACKED UP SOMETIMES. I HAVE NOW HAD THE CAR LURCH FORWARD AND LURCH BACKWARD AND MY FOOT WAS NOT EVEN ON THE GAS PEDAL. WHEN IT LURCHED FORWARD, I WAS TRAVELING AT A VERY LOW SPEED IN A PARKING GARAGE AND AS PEOPLE WERE CROSSING IN FRONT OF ME THE CAR LURCHED FORWARD, MY FOOT WAS NOT EVEN ON THE GAS PEDAL. THE TRANSMISSION DOES NOT SHIFT SMOOTHLY, ESPECIALLY AT LOW SPEEDS. AND THE CAR AGAIN SOUNDS LIKE IT IS GRINDING AS IT SHIFTS GEARS. THE DEALER DID A SHIFT RPMS TEST (AGAIN) AND SAID EVERYTHING IN NEW CLUTCH IS WITHIN SPECS BUT RESET THE COMPUTER. THEY DID THAT SEVERAL TIMES THE LAST TIME. I THINK THAT THIS IS A SERIOUS SAFETY ISSUE, ESPECIALLY WHEN THE CAR LURCHES WHEN THE GAS PEDAL IS NOT TOUCHED. THE DEALER ADVISED ME THAT FORD DOES NOT HAVE AREA SERVICE MANAGERS AND THAT I JUST HAVE TO FOLLOW THEIR PROCEDURES. MY CAR IS ONLY 14 MONTHS OLD. LAT SHIFT RPMS 2516-2266 250 RPM 2974-2754 220 RPM, IS THE RESULTS THEY HAVE ON MY PAPERWORK MA 08/04/15 UPDATED 10/25/2017*CN