NHTSA Complaint #10725666 — 2012 FORD FIESTA

SUNDAY (6/14/15) EVENING I WAS UNABLE TO CLOSE MY REAR PASSENGER CAR DOOR WHICH MADE IT IMPOSSIBLE TO LOCK MY CAR. THIS PROBLEM CAUSED THE INTERIOR LIGHTS TO STAY ON. I COULD NOT LEAVE AN UNLOCKED CAR PARKED ON THE STREET OVERNIGHT AND WAS ALSO WORRIED IT WOULD CAUSE MY BATTERY TO DIE, SO I DROVE IT TO THE DEALERSHIP TO DROP IT OFF. AS I DROVE, THE DOOR CONTINUED TO FLY OPEN. I FELT VERY UNSAFE WITH THE INTERIOR LIGHT GLARING AND THE DOOR FLYING OPEN. THE DEALERSHIP CALLED MONDAY TO SAY THEY WOULD ORDER THE PARTS FROM FORD RIGHT AWAY. WHEN THE DEALERSHIP CALLED ON TUESDAY (6/16/15) TO TELL ME THE CAR WOULD BE READY WEDNESDAY (6/17/15), I ASKED IF ALL FOUR LATCHES ARE BEING REPLACED. THE DEALERSHIP SAID THEY WOULD ONLY REPLACE THE ONE DOOR LATCH. I MENTIONED THE LETTER RELEASED BY NHTSA, FORD MOTOR COMPANY, AND OTHER PRESS RELEASES AND HOW IT STATED THAT DEALERS SHOULD REPLACE ALL FOUR DOOR LATCHES WITH AN IMPROVED PART. THE DEALERSHIP TOLD ME THEY WERE ONLY AUTHORIZED TO FIX THE DEFECTIVE DOOR AND THE OTHER THREE LATCHES ARE FINE. I ASKED IF THE PART THEY WERE GOING TO INSTALL WAS AN IMPROVED PART OR THE SAME PART FOR THE DOOR LATCH. THEY COULD NOT TELL ME AND TOLD ME TO CALL FORD CUSTOMER CARE IF I WANT MORE INFORMATION. I PRESSED THE ISSUE AND AFTER A PHONE CALLS TO FORD CUSTOMER CARE, THE FORD SERVICE REPRESENTATIVE, AND THE FORD SERVICE MANAGER, THE DEALERSHIP AGREED TO LOOK INTO WHETHER THEY THINK THE OTHER THREE LATCHES SHOULD BE FIXED. THEY ARE ALSO AGREED TO CHECK TO SEE IF THEY FOLLOWED THE CORRECT PROTOCOL TO FIX THE ONE DOOR AT MY INSISTENCE SINCE THE DEALERSHIP MENTIONED THEY HAD NOT RECEIVED THE PROTOCOL YET ON HOW TO FIX THIS DOOR LATCH ISSUE. I AM WAITING TO SEE WHAT HAPPENS NEXT. MY CAR IS CURRENTLY AT THE DEALERSHIP. *TR...UPDATED 07/30/15 *BF UPDATED 10/23/2017*CN