NHTSA Complaint #10725095 — 2011 FORD F-150

WHEN MAKING A LEFT TURN AT A LIGHT, THE STEERING WHEEL FROZE AND THERE WAS NO POWER STEERING. THE ADVANCETRAC SERVICE LIGHT CAME ON AND STAYED ON. VEHICLE WAS HAULED TO THE DEALER WHERE IT WAS PURCHASED. THEY KEPT THE TRUCK 4 DAYS, SAID THEY REPLACED PART #EL3Z3504BE, EPAS STEERING GEAR ASSEMBLY, AND THAT THE TRUCK ROAD TESTED FINE. WE PICKED UP THE TRUCK AND WITHIN 20 MILES IT DID THE SAME THING WHEN WE ATTEMPTED TO MAKE A RIGHT TURN. WE HAVE OWNED THIS TRUCK FOR 3 YEARS, 4 MONTHS AND IT HAS LESS THAN 53,000 MILES. THIS IS CLEARLY A SAFETY ISSUE THAT FORD SHOULD RECALL. IT IS ALSO VERY CLEAR THAT THEY DO NOT KNOW WHAT IS CAUSING, OR HOW TO FIX, THIS PROBLEM. THIS IS A SERIOUS SAFETY HAZARD AS YOU CANNOT STEER THE VEHICLE WHEN THIS HAPPENS. FORD NEEDS TO STEP UP!!!