NHTSA Complaint #10725059 — 2015 FIAT 500

BLUETOOTH DISPLAY SAFETY ISSUE. A MONTH AFTER PURCHASING A NEW 2015 FIAT 500 ABARTH, THE DISPLAY FOR BLUETOOTH / BLUE&ME STOPPED WORKING ON THE CENTRAL CLUSTER DISPLAY. (I.E. NO INFO DISPLAY WHEN A CALL COMES IN, NO ACCESS TO PHONEBOOK). TOOK THE CAR TO THE DEALER WHO RESET IT. WORKED FOR ABOUT A MONTH AND FAILED AGAIN, SO TOOK IT BACK TO THE SAME DEALER WHO REPLACED THE CTM (CONVERGENCE TELEMATICS MODULE). THE NEW CTM THEN CAUSED INTERFERENCE TO THE SATELLITE RADIO, SO NOTIFIED THE DEALER. WAITED A WEEK AND NO RESPONSE, SO DECIDED TO CALL SIRIUSXM MYSELF FOR SIGNAL RESET. ALL GOOD FOR ANOTHER MONTH UNTIL THE BLUETOOTH DISPLAY FAILED AGAIN FOR THE THIRD TIME. SO BASICALLY SAME PROBLEM EVERY MONTH SINCE PURCHASE AND PER THE DEALER, THERE ARE SIX OTHER FIATS AT HIS DEALERSHIP WITH THE SAME ISSUE AND CANNOT BE FIXED. TALKED TO MY CASE MANAGER AT FIAT CORPORATE CUSTOMER SERVICE WHO SAID THEY ARE LOOKING INTO IT. ANOTHER MONTH HAS PASSED BY AND STILL NO RESOLUTION TO THIS MATTER. IT IS IMPORTANT TO UNDERSTAND THAT THIS IS A SAFETY ISSUE BECAUSE WHEN THE STEERING WHEEL BUTTON FAILS AND STOPS DISPLAYING INCOMING CALL INFO ON THE CLUSTER, ONE HAS TO LOOK AT THE PHONE TO SEE WHO IS CALLING, WHICH TAKES ATTENTION OFF OF THE ROAD - EXACTLY WHAT THE DISPLAY SYSTEM IS DESIGNED TO PREVENT.