NHTSA Complaint #10724409 — 2007 TOYOTA SEQUOIA

WHEN I TRIED TO OPEN THE BACK HATCH, THE LATCH BROKE. I HAD IT REPLACED ON THE ABOVE DATE. ABOUT A YEAR LATER, IT BROKE AGAIN. TOYOTA REIMBURSED ME WHAT IT COST TO HAVE IT FIXED AGAIN AT A TOYOTA DEALERSHIP ON 8/19/13. ABOUT ANOTHER YEAR LATER IT BROKE A THIRD TIME. WHEN I CALLED TOYOTA, THEY SAID THEY WOULD NOT DO ANYTHING ELSE TO FIX THIS RECURRING PROBLEM, I WAS ON MY OWN. I CAN ONLY GET INTO THE TRUNK BUT PUTTING THE WINDOW UP AND DOWN. (THERE IS ONLY A 1 YEAR WARRANTY ON THIS PART). IT HAS BEEN ABOUT A YEAR SINCE IT BROKE AGAIN AND A FRIEND SUGGESTED I MAKE THIS COMPLAINT. I HAVE RESEARCHED THE INTERNET AND OTHERS WITH MY CAR HAVE COMPLAINED ABOUT HAVING THIS SAME RECURRING PROBLEM. THEY CLAIM THE PART THAT IS BEING USED IS PLASTIC. I THINK THIS SHOULD BE A RECALL PROBLEM AND A QUALITY PART BE USED TO FIX IT.