NHTSA Complaint #10724365 — 2012 FORD FIESTA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10724365
Vehicle	2012 FORD FIESTA
Component	STRUCTURE:BODY
Date of Incident	June 8, 2015
Date Filed	June 9, 2015
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE DOOR LATCH WILL NOT LATCH LEAVING MY PASSENGER DOOR UNABLE TO STAY CLOSED. CALLED FORD CUSTOMER SERVICE AND THEY WILL NOT TELL ME IF THEY HAVE PARTS OR WHEN THOSE PARTS WOULD BE AVAILABLE. ALSO TOLD ME THIS RECALL IS NOT UNTIL THE MIDDLE OF JULY SO I WOULD HAVE TO PAY FOR THE REPAIRS AND THEN ASK THEM FOR REIMBURSEMENT WHEN RECALL GOES INTO EFFECT. FORD WOULD NOT ANSWER ANY QUESTION AS TO WHAT I SHOULD DO WITH A CAR THAT THE PASSENGER DOOR WILL NOT STAY SHUT AND WOULD ONLY TELL ME TO TAKE IT TO A DEALER WHO ALSO WAS CONFUSED AS TO WHY FORD WAS TELLING ME TO TALK TO MY DEALER ABOUT MY QUESTIONS.

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