NHTSA Complaint #10723665 — 2003 SUBARU FORESTER

WE PURCHASED THIS CAR NEW AND MAINTAINED IT ACCORDING TO THE MANUFACTURER'S MAINTENANCE SCHEDULE. HOWEVER, AROUND 75,000 MILES THE HEAD GASKETS STARTED LEAKING. AFTER EACH USE OF THE CAR, OIL WOULD LEAK ONTO THE EXHAUST MANIFOLD AND PRODUCE A BURNT OIL SMELL IN THE GARAGE; NOT GOOD. THE LEAK REMAINED LIMITED AND OUR SERVICE TECHNICIAN (AAA-APPROVED), ADVISED US TO NOT MAKE ANY REPAIRS RIGHT AWAY, BUT TO MONITOR THE LEAK. THE LEAKING BECAME PROGRESSIVELY WORSE AND AFFECTED BOTH THE LEFT AND RIGHT SIDE OF THE BOXER CYLINDER HEADS. AT 90,000 MILES, THE LEAKS REQUIRED A FULL HEAD GASKET REPAIR, NECESSITATING EXTRACTION OF THE ENTIRE ENGINE. WHILE THIS WORK WAS DONE, TIMING BELT, WATER PUMP AND OTHER UNRELATED MAINTENANCE ISSUES WERE PERFORMED. THE MAIN COMPLAINT WE HAVE IS WITH THE PREMATURE FAILURE OF THIS BOXER ENGINE'S HEAD GASKETS. SUBARU *KNOWS* THERE IS A PROBLEM AS IT RECOMMENDS AN COOLANT ADDITIVE FOR OLDER ENGINES IN AN ATTEMPT TO POSTPONE THE HEAD GASKET PROBLEMS. AND A QUICK GOOGLE SEARCH REVEALS THAT MANY THOUSANDS OF SUBARU OWNERS HAVE HAD HEAD GASKET PROBLEMS, YET SUBARU OF AMERICA (SOA) HAS NEVER ISSUED A RECALL. IF THE BOXER ENGINE DESIGN IS PRONE TO HEAD GASKET PROBLEMS, AS IT APPEARS TO BE IN SUBARUS, AND FAILURES HAPPEN WELL BEFORE 100,000 MILES, SUBARU SHOULD STAND BEHIND ITS DESIGN AND COMPENSATE OWNERS FOR THESE EXPENSIVE FAILURES. OUR REPAIR COST NEARLY $4,000, WITH NO GUARANTEE THAT IT WON'T HAPPEN AGAIN. WE BELIEVE SOA SHOULD ISSUE RECALL FOR A FAULTY ENGINE DESIGN, AND DEVELOP A HEAD GASKET THAT WILL STAND THE TEST OF TIME! SOA CONTINUES TO BUILD THIS SAME ENGINE INTO ITS CURRENT MODELS, AND THE PURCHASERS OF THESE VEHICLES WILL EACH DISCOVER THE HEAD GASKET PROBLEM, WHEN WARRANTIES HAVE EXPIRED AND REQUIRE EXPENSIVE REPAIRS. IF THESE PROBLEMS HAD LED TO CRASHES SOA BE FORCED TO ISSUE A RECALL.