NHTSA Complaint #10723302 — 2006 JEEP GRAND CHEROKEE

ALL FOUR DOOR HANDLES ON MY 2006 JEEP LAREDO HAD BROKEN FOR NO REASON. JEEP HAD BEEN CONTACTED NUMEROUS TIMES VIA CHAT AND PHONE TO NO AVAIL. THIS ISSUE WAS ORIGINALLY ADDRESSED AT AN ORIGINAL COMPLAINT SUBMISSION DATED BACK A YEAR AGO BUT THE ISSUE ON THE DOOR HANDLES WAS NEVER ADDRESSED. THIS VEHICLE IS USED TO CARPOOL KIDS TO/FROM SCHOOL AND ABOUT TWO WEEKS AGO, A FRIEND OF MY DAUGHTER'S HAD HURT (PINCHED) HIS HAND TRYING TO EXIT THE VEHICLE. THIS MAY SEEM TO BE A SMALL MATTER, BUT AS A PARENT DRIVING KIDS TO/FROM SCHOOL AND SCHOOL EVENTS, I CANNOT JUST WAIT FOR AN "EMERGENCY" TO OCCUR BEFORE TAKING ACTION. THIS MAY NOT BE ELECTRICAL OR ENGINE RELATED BUT AS I SEE IT, DOORS ARE USED TO EXIT THE VEHICLE AND IN THE EVENT THAT THERE'S AN EMERGENCY, I WOULD LIKE TO THINK THAT MY FAMILY (AND OTHER PASSENGERS) CAN SAFELY EXIT THE VEHICLE. AS STATED IN THE ORIGINAL STATEMENT/COMPLAINT, I HAVE HAD TO LET MY DAUGHTER GET OUT OF THE CAR BY OPENING THE PASSENGER SIDE DOOR FOR HER. THESE HANDLES SHOULD NOT HAVE BROKEN DUE TO ITS NORMAL USE BUT BECAUSE OF A DEFECTIVE OR LOWER QUALITY ITEM USED FOR THESE DOOR HANDLES, IT IS NOW A SAFETY HAZARD. THIS HAS BEEN A KNOWN ISSUE ON THESE JEEPS AND I WOULD REALLY APPRECIATE IF YOUR OFFICE COULD REVIEW THIS ISSUE WITH CHRYSLER/JEEP AS SUCH EQUIPMENT/ITEM SHOULD NOT HAVE PASSED QUALITY INSPECTION. THANK YOU VERY MUCH IN ADVANCE, AND I CAN ONLY HOPE THAT THIS BE RESOLVED AS SOON AS POSSIBLE. *TR