NHTSA Complaint #10723108 — 2007 SATURN AURA

I WAS STOPPED ONE EVENING ON MY HOME FROM DINNER WHEN MY CAR WOULD NOT SHIFT AND HAD TO MAKE ARRANGEMENTS TO GET CAR TO THE DEALERSHIP FOR THE SECOND COSTLY REPAIR...THEN SIX MONTHS LATER I RECEIVED A SPECIAL COVERAGE LETTER IN THE MAIL. I HAD FOLLOWED THE PROCESS THROUGH THE DEALERSHIP FOR REIMBURSEMENT AND NEVER SO QUICKLY GOT TURNED DOWN DUE TO THE MILEAGE AT THE TIME OF REPAIR. PRIOR TO 2009, THIS TRANSMISSION HAD ISSUES CAUSED BY A VERY WEAK 3,5,R WAVE PLATE, WHICH MADE THIS TRANSMISSION PRONE TO FAILURE IN GM PRODUCTS. UPDATED WAVE PLATES WERE RELEASED FOR MANY CLUTCHES IN 6T70. THE OLD DESIGN WAVE PLATES WEREN'T STRESS RELIEVED AND COULD BREAK WITH USE. THE UPDATED WAVE PLATES ARE AVAILABLE. FIRST COURSE OF ACTION WAS A TSB NUMBER: PIP-4327A OWNERS OF 2007-2009 SATURN AURA AND OUTLOOK, AND 2008-2009 SATURN VUE EQUIPPED WITH THE 6T70/75 6-SPEED AUTOMATIC TRANSMISSION MAY EXPERIENCE NO REVERSE AND SLIP/FLARE/HARSH SHIFTS IN 3RD AND/OR 5TH GEAR. CODES P0776 CLUTCH PRESSURE CONTROL (PC) SOLENOID 2 STUCK OFF AND P0842 TRANSMISSION FLUID PRESSURE 14404A ? SPECIAL COVERAGE ADJUSTMENT ? TRANSMISSION CLUTCH WAVE PLATE I AM REQUESTING A RECALL DUE TO HAVING DEFECTIVE PARTS...KNOWINGLY AND WAITING UNTIL CONSUMERS/CUSTOMERS WERE OVER THE MILEAGE TO GET OUT OF ANY TYPE OF REIMBURSEMENT THAT IS DUE TO THEM. I HAVE NEVER BEEN SO DISAPPOINTED WITH GM CUSTOMER SERVICE AND REPEATING THE SAME ANSWER BACK TO ME EVERY TIME KNOWINGLY THAT MY CAR REPAIR WAS DUE TO DEFECTIVE PARTS....I FOLLOWED THE STEPS AND NOTHING...AS IF THIS IS ALL MADE UP. THE INCIDENT DATE ABOVE WAS THE REPLACEMENT OF THE WAVE PLATE, PISTON AND SPRING, REACTION GEAR ETC. I HAVE SPOKE WITH [XXX] AT GM CUSTOMER SERVICE MANY TIMES AND LIKE I HAVE TOLD HER I 'M NOT GOING AWAY ANYTIME SOON. SINCERELY, [XXX] 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR*JB