NHTSA Complaint #10722905 — 2008 FORD FUSION

MANY TIMES AFTER THIS INITIAL INCIDENT, MY 2008 FORD FUSION WOULD AGAIN NOT START UPON FIRST FULL TURNING OF IGNITION KEY. THEN UPON SECOND ATTEMPT IT STARTS. THE FIRST KEY TURNING RESULTS IN CRANK BUT NO TURNOVER OF ENGINE, LONG CRANK. THIS HAPPENS AT LEAST ONCE A MONTH, SOMETIMES 2-3 TIMES A MONTH. INVOICE [XXX], DATED 3/1/2011 AND ODOMETER READING 53088, FROM FLUORESCENT GARAGE & RADIATOR; 549 ST. FERDINAND; FLUORESCENT, MO, DESCRIBES MY ATTEMPT TO SOLVE PUZZLING LONG CRANK. THEIR INVOICE DESCRIPTION OF WORK, RELATED TO THE PROBLEM: "HARD TO START SOME TIMES LONG CRANK, NO CODES STORED, SCAN DATA NORMAL. CLEANED ELECTRIC THROTTLE PLATE. FUEL PUMP MARGINAL ON SCOPE. POSSIBLE ECM UPDATE/ FLASH PER/ IDENTIFIX.". THIS DID NOT SOLVE THE PROBLEM. SO FEW DAYS LATER, HAD MY 2008 FORD FUSION CHECKED OUT FOR PROBLEM AT DAVE SINCLAIR AUTO, FORD DEALER IN ST. PETERS, MISSOURI, SINCE CAR WAS WITHIN 100,000 MILES WARRANTY, INVOICE [XXX], ODOMETER READING 53195, DATED 3/4/2011. INVOICE DESCRIPTION: "A CRANKS. WONT START. SUSPECTS FUEL PUMP. CAUSE: 06 EEC TEST FOUND PATS CODES, NONE RELATED TO FUEL PUMP. REPROGRAMMED PCM. ALL TESTS PASS. 97233 CP 95.00 PARTS: 0.00 LABOR: 95.00 5.70 ENVIRONMENTAL FEE. TOTAL CHG 101.13 W SALES TAX. TECHNICIAN SAID THEY REPLACED FUEL PUMP AND I HAD TO SIGN STATEMENT THAT THEY WERE NOT LIABLE FOR FURTHER WORK IF FUEL PUMP WAS REPLACED. THIS ANNOYED ME. MY DAD, [XXX] , WORKED AT THE HAZELWOOD, MISSOURI LINCOLN-MERCURY-FORD PLANT FOR MANY YEARS. IT WAS DIFFICULT TO MAKE THE PROBLEM EVIDENT AS IT OCCURRED RANDOMLY. THIS DID NOT SOLVE PROBLEM EITHER. PROBLEM CONTINUES TODAY, ALL ELSE OK ON CAR. I AM WONDERING IF ORIGINAL KEY BOBS SOMETIMES DON'T ALLOW THE START, JUST AS SOMETIMES THEY DON'T OPEN THE DOORS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR