NHTSA Complaint #10722888 — 2009 FORD ESCAPE

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE TRAVELING APPROXIMATELY 30 MPH, THERE WAS A SUDDEN LOSS OF POWER STEERING WITHOUT WARNING. THE CONTACT HAD TO MERGE TO THE SIDE OF THE ROAD, WHERE THE VEHICLE WAS TURNED OFF AND RESTARTED, WHICH RESET THE COMPUTER. THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 8/10/15*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. A NEW STEERING COLUMN WAS INSTALLED ON 6/11/15. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE REPAIRS. UPDATED 11/24/2015*JS