NHTSA Complaint #10722670 — 2008 BMW 535XI AIR BAGS

Complaint Details

ODI Number	10722670
Vehicle	2008 BMW 535XI
Component	AIR BAGS
Date of Incident	April 15, 2015
Date Filed	June 1, 2015
Mileage	104,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I HAD THE PASSENGER RESTRAINT MALFUNCTION ERROR SHOW UP ON MY VEHICLE'S DASH IN 2013. AT THAT TIME, THE DEALERSHIP REPLACED SOME MODULE IN THE DRIVER'S SIDE HEADREST. NOT SURE WHY WOULD THEY HAVE A REPLACE A MODULE IN "DRIVER SIDE" WHEN THE ERROR IS IN "PASSENGER SIDE." BUT I DIDN'T ARGUE AND LET THEM REPLACE IT AND PAID $400 FOR THE PRIVILEGE. NOW AGAIN IN APRIL 2015, SAME ERROR IS HAPPENING. FIRST THE DEALER (BMW OF CLEVELAND, SOLON, OH) COULDN'T FIND THE PROBLEM FOR 2 DAYS. BUT WHEN I TOLD THEM ABOUT THE HISTORY OF THE VEHICLE, THEY SAY THAT NOW THE WHOLE DRIVER'S SIDE HEADREST NEEDS TO BE REPLACED AND THE COST IS A WHOPPING $700. THE CAR SHOWS PROBLEM IN PASSENGER SIDE, AND DEALER SAYS DRIVER SIDE HEADREST NEEDS TO BE REPLACED. THIS IS PREPOSTEROUS! LOOKS LIKE THE DEALER IS TRYING TO SCAM ME ON THIS. IS THERE ANY RECALL ON THIS?

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