NHTSA Complaint #10722665 — 2015 THOR MOTOR COACH FOUR WINDS

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 10722665
Vehicle 2015 THOR MOTOR COACH FOUR WINDS
Component SUSPENSION
Date of Incident
Date Filed
Mileage 900 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

DRIVING OUR NEW 2015 THOR FOUR WINDS 26A MOTORHOME ON THE EXPRESSWAY - OVER 45-50 MPH --WAS ABSOLUTELY UNSAFE. THE MOTORHOME WAS ALL OVER THE ROAD. MY HUSBAND AND I HAD TO KEEP A "DEATH GRIP" ON THE STEERING WHEEL IN ORDER TO TRY TO KEEP THE MOTORHOME ON THE ROAD! WE LIKENED IT TO STEERING A LARGE RUBBER BALL (SWAYING WITH A MAJOR AMT OF PLAY IN THE STEERING WHEEL). AFTER ANOTHER ISSUE WITH A LEAK IN OUR ENGINE COMPARTMENT WHICH CAUSED FORD TO TOW THE MOTORHOME TO A FORD LG TRUCK DEALER; WE HAD THE FORD CHASIS ALIGNED -- HOPING THAT IT WOULD ALLEVIATE THE SWAYING AND STEERING ISSUE. IT DID NOT. AFTER CONTACTING THOR, WE HAD A MORE EXTENSIVE ALIGNMENT DONE AT ANOTHER FORD LG TRUCK DEALER, AT THOR'S RECOMMENDATION -- WHICH HELPED A BIT, BUT WE STILL EXPERIENCED SWAYING, BUT COULD NOW DRIVE AT 55 MPH UNTIL IT WAS UNSAFE. CURRENTLY, WE HAVE A PART ON ORDER WITH CAMPING WORLD IN NEW PORT RICHEY, FL THAT IS SUPPOSED TO FIX THE PROBLEM WITH THE SUSPENSION AND SWAY. WE INTEND TO SUBMIT ALL OF OUR BILLS TO THOR FOR REIMBURSEMENT DUE TO THIS ISSUE. I'LL TRY TO PROVIDE AN UPDATE TO THIS POSTING, IF THAT'S AT ALL POSSIBLE. (EXPECTING TO HAVE RESULTS BY JUNE 15, 2015). ADDITIONALLY, FORD & THOR ARE AWARE OF THE ISSUES WE'VE BEEN HAVING WITH THE SUSPENSION AND STEERING! (ADDITIONALLY, TWO OF THE OUT SIDE COMPARTMENTS OF THE MOTORHOME ARE LEAKING). WE INTEND TO HAVE THESE FIXED AS WELL AT CAMPING WORLD NEXT WEEK.

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