NHTSA Complaint #10722296 — 2011 FORD FUSION

THE PROBLEM IS THAT THE POWER STEERING WILL STOP WORKING WITHOUT NOTICE. IT'S HAPPENED TO ME ONCE AND MY WIFE TWICE. THE FACT THAT THIS IS HER PRIMARY CAR AND SHE HAS KIDS IN THE CAR WITH HER IS VERY CONCERNING. WE WILL BE DRIVING ALONG AND ALL OF A SUDDEN THE POWER STEERING FAILS AND A WARNING MESSAGE COMES UP ON THE DASH. AFTER TURNING THE CAR OFF AND BACK ON AGAIN, THE POWER STEERING WORKS AGAIN. THIS IS THE THIRD TIME THIS HAS HAPPENED, THE FIRST TWO TIMES I CAN'T REMEMBER THE DATES. WHEN WE PURCHASED THIS CAR A LITTLE OVER A YEAR AGO, THE SALESMAN SAID THE REASON IT WAS TRADED IN WAS THE COUPLE HAD PROBLEMS WITH THE STEERING, BUT HE TRIED TO MAKE IT INTO A PROBLEM WITH THE OWNER AND NOT THE CAR. WE PURCHASED THIS CAR WAS PURCHASED FROM A FORD DEALER. I HAVE MADE AN APPOINTMENT WITH THE FORD DEALER I PURCHASED THE CAR FROM AND THEY WILL LOOK AT IT ON MONDAY. I HAVE BEEN DOING A LOT OF RESEARCH ON THIS, AND IT IS A VERY WIDESPREAD PROBLEM YET FORD HAS YET TO ISSUE A RECALL ON THIS PARTICULAR YEAR (I BELIEVE IT ISSUED A RECALL ON EARLIER MODEL YEAR FUSIONS). I'VE SEEN DIFFERING REPORTS ON WHAT FIXED THE PROBLEM, ANYWHERE FROM BAD ABS MODULES/SENSORS TO THE POWER STEERING RACK AND PINION, NONE OF WHICH WERE CHEAP AND/OR COVERED UNDER WARRANTIES. I'M AT A LOSS AT WHAT TO DO. WE PURCHASED THIS CAR FROM A FORD DEALER, THEY KNEW THERE WAS A PROBLEM WHEN WE PURCHASED IT (BECAUSE THAT'S WHY THE PREVIOUS OWNER TRADED IT IN), AND WHEN I TAKE IT IN TO HAVE THEM LOOK AT IT I CAN GUARANTEE IT'LL BE MONEY OUT OF MY POCKET TO FIX A PROBLEM THAT SHOULD BE ON FORD TO FIX.