NHTSA Complaint #10722260 — 2013 DODGE CHARGER

TO WHOM IT MAY CONCERN, I'M WRITING THIS COMPLAINT ABOUT MY AGENCY FAILING TO SET AN APPOINTMENT AND FOLLOWING BACK IN ORDER TO GET A RECALL APPOINTMENT SET. I'M IN DESPERATE NEED OF ASSISTANCE AND GUIDANCE AS TO WHAT STEPS I SHOULD TAKE NEXT FOR THE RECALL ON MY CAR TO GET FIXED. I CALLED MAY 4TH 2015 TO SOUTH POINT AGENCY 5210 IH-35 SOUTH AUSTIN TEXAS 78745 [XXX] AND GOT IN CONTACT WITH THE SO THEY SAY PERSON IN CHARGE OF RECALL APPOINTMENTS. HER NAME IS [XXX], SHE WAS NOT VERY POLITE AND COMMUNICATED WITH ME THAT THERE WAS A VERY LONG LINE AND SHE WOULD CALL ME WHEN THE PART WAS IN. NO NAME, RECALL NUMBER, CAR VIN , NO INFORMATION WAS TAKEN DOWN. I CALLED ONE WEEK LATER DUE TO NOT RECEIVING A FOLLOW BACK LIKE PROMISED ABOUT MY STATUS AND SHE YET AGAIN MENTIONED SHE WOULD CALL ME BACK. IT'S BEEN A MONTH NOW. SHE HAS NOT FOLLOWED BACK, NO APPOINTMENT HAS BEEN SET, I'M CONCERNED FOR MY SAFETY AND MY VEHICLE HAS BEEN ACTING DIFFERENTLY. PLEASE GUIDE ME TO WHAT STEP I SHOULD TAKE NEXT. I WILL SEND THIS COMPLAINT AND CALL THE MANAGER OF THE AGENCY AT THIS TIME AS WELL. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR