NHTSA Complaint #10721982 — 2007 SATURN OUTLOOK

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10721982
Vehicle	2007 SATURN OUTLOOK
Component	STEERING
Date of Incident	May 18, 2015
Date Filed	May 28, 2015
Mileage	158,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

ACCELERATED TO GET ON INTERSTATE 41 TO 65 MPH. HEARD A UNUSUAL NOISE. LOST ALL POWER STEERING (PS) , HAD TO USE MANUAL/HARD TO STEER CONTROL. NO WARNING LIGHT CAME ON, NO IDEA OF WHAT WAS HAPPENING. DROVE CAR HOME AT A REDUCED SPEED. CAR MAKER NOTIFIED ME IN SEPTEMBER 2014 THEY HAD A "CAMPAIGN" TO REPLACE PUMPS IF FAILED BEFORE 150,000 MI. I HAD HEARD A PS WHINE NOISE AND HAD TAKEN THE OUTLOOK TO THE DEALER IN FEBRUARY2015, BEFORE THE 150,000 MI AND THEY SAID IF IT FAILED THEY WOULD HONOR THE CAMPAIGN. THEY WOULD NOT LOOK AT THE PS FLUID OR LISTEN TO THE NOISE.

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