NHTSA Complaint #10721424 — 2012 VOLKSWAGEN PASSAT AIR BAGS

Complaint Details

ODI Number	10721424
Vehicle	2012 VOLKSWAGEN PASSAT
Component	AIR BAGS
Date of Incident	May 24, 2015
Date Filed	May 26, 2015
Mileage	37,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

DRIVING ON MAY 24.2015 MAKING A LEFT TURN, I HEARD A LOUD CRACK IN MY STEERING WHEEL. I LOST ALL OF THE FUNCTION OF THE STEERING WHEEL AND AN MESSAGE SHOWED AIR BAG ERROR, CHECK ENGINE, NO CONTROL. I LOST ALL FUNCTION OF MY STEERING WHEEL, AND EVERY MOVE MADE A CRACKING SOUND. I WAS AFRAID TO DRIVE ANYMORE BECAUSE THE AIR BAG MAY DEPLOY. I HAVE TRANSPORTED IT TO A VW DEALER TO CHECK ON IT AND FIND OUT WHAT IS WRONG, STILL WAITING FOR AN ANSWER. I KNOW AN INVESTIGATION REGARDING THIS ISSUE WAS FILLED PE15010 AIR BAG CLOCKSPRING FAILURE DEFECT. I WAS VERY AFFRAID AND AM WONDERING WHY THERE IS NO RECALL AS OF TODAY.

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