NHTSA Complaint #10721396 — 2013 FORD FLEX

THE DRIVER SIDE DOOR DOES NOT LOCK. THE MECHANISM THAT RECOGNIZES THAT THE DRIVER SIDE DOOR IS CLOSED DOESN'T WORK. WHEN THE CAR IS TURNED ON AND SUBSEQUENTLY WHEN THE VEHICLE COMES TO A STOP OR VERY SLOW SPEED (LIKE A STOP SIGN OR LIGHT) THE ALARM SOUNDS AGAIN (A PINGING SOUND WITH A VISUAL ALERT THAT THE DOOR IS OPEN WITH AN MESSAGE TO SHIFT TO PARK). HOWEVER, NO MATTER HOW MANY TIMES THE DOOR IS OPENED AND SHUT, THE ALARM DOESN'T GO OFF. THIS MEANS THAT DOORS DO NOT AUTOMATICALLY LOCK WHEN THE CAR IS PUT INTO GEAR. WHEN THE VEHICLE ATTEMPTS TO AUTOMATICALLY LOCK THE DOORS WHEN THE CAR IS PUT INTO GEAR, THE LOCK IMMEDIATELY SNAPS BACK UP BECAUSE OF THE DOOR WARNING. EVEN MANUALLY LOCKING THE DOOR DOESN'T WORK BECAUSE OF THE ALARM. THIS IS A SAFETY CONCERN BOTH WHEN DRIVING BUT ALSO WHEN STATIONARY. I WANT TO BE ABLE TO LOCK MY CAR DOORS IN THE EVENT THERE ARE SAFETY CONCERNS NEARBY SO THAT NO ONE CAN GET INTO THE CAR WHILE WE ARE IN A PARKING LOT OR AT A LIGHT. I MENTIONED THIS TO THE FORD DEALER WHILE THE CAR WAS STILL UNDER WARRANTY BUT THEY SAID THEY WOULD CHARGE $300 JUST TO LOOK AT IT.