NHTSA Complaint #10717669 — 2007 FORD EDGE

WE PURCHASED OUR VEHICLE USED AND WITH AN EXTENDED WARRANTY. SEVERAL MONTHS AFTER WE HAD THE VEHICLE WE NOTICED IT WOULD JUMP OR SKIP ALMOST LIKE IT IS NOT GOING INTO GEAR. AT FIRST IT STARTED WITH BEING AT A STOP SIGN AND WHEN I TRIED TO GO IT WOULD JUMP. IT EVENTUALLY STARTED TO HAPPEN WHILE WE ARE DRIVING, THERE IS NO CONSISTENT SITUATION LIKE GOING UP OR DOWN A HILL, STOPPED AT A STOPPED SIGN, OR EVEN BACKING UP WHERE THAT IS THE ONLY TIME IT HAPPENS. OVER THE LAST 3 YEARS WE HAVE HAD SEVERAL SHOPS LOOK AT IT INCLUDING A THE FORD DEALERSHIP WHERE WE PURCHASED IT WHILE IT WAS UNDER WARRANTY AND AFTER. EACH TIME THEY ADVISED THE COMPUTER WAS NOT REGISTERING ANYTHING WRONG. EVERY LOCATION DROVE THE VEHICLE AND DID FEEL THE SAME THING BUT WERE UNABLE TO LOCATE THE ISSUE. WE HAVE EVEN LEFT THE CAR AT THE SHOP FOR SEVERAL DAYS AT A TIME FOR THEM TO DRIVE AND TRY TO LOCATE THE ISSUE. I HAVE CONTACT FORD BUT WAS ADVISED THERE WAS NO RECALL OR ANYONE ELSE HAVING ISSUES BUT I WAS WELCOME TO CALL BACK AND KEEP ADVISING THEM OF THE ISSUE. THE REPAIR SHOPS ADVISED I WOULD HAVE TO WAIT FOR SOMETHING TO ESSENTIALLY BREAK TO BE ABLE TO LOCATE THE PROBLEM. OTHER THAN THIS ISSUE WE HAVE HAD NO MECHANICAL PROBLEMS WITH THE CAR AND WE HAVE IT SERVICED REGULARLY BUT WE ARE CONCERNED WITH DRIVING IT LONG DISTANCES AND I AM AFRAID THIS JUMP/SKIP MAY EVENTUALLY CAUSE AN ACCIDENT. I WOULD LIKE TO TRY TO SEE IF ANYONE ELSE IS HAVING THIS ISSUE OR IF ANYTHING CAN BE DONE TO CORRECT THE PROBLEM.