NHTSA Complaint #10717096 — 2013 NISSAN MAXIMA

1/1/15 MODERATE VIBRATION IN VEHICLE AT 60MPH TOOK VEHICLE TO DEALER IN MARCH TO BALANCE TIRES. UPON LEAVING STILL FELT VIBRATION.4/1/2015 RETURNED VEHICLE ADVISED OF MODERATE VIBRATION EXPERIENCED AT HIGHWAY SPEEDS.ADVISED THEY FELT VIBRATION, TOOK OFF MY WHEELS/TIRES AND SWAPPED THEM FROM A NEW MAXIMA COULD STILL FEEL VIBRATION.ADVISED THEY PLAN TO CHANGE DRIVE-AXLE.LATER ADVISED AFTER REPAIRS VIBRATION STILL EXISTED TRANSMISSION TO BE REPLACED.LATER ADVISED AFTER CHANGING TRANSMISSION VIBRATION REMAINED.ADVISED THE TECH HAD NO IDEA WHAT IT WAS AND REGIONAL TECH CONTACTED TO ASSIST.LATER ADVISED TO CHANGE ENGINE MOUNTS UNDER EXTENDED WARRANTY $50 DEDUCTIBLE.AGREED AND CONTACTED LATER THAT ALONG W/ REGIONAL TECH WERE STILL TRYING TO FIGURE OUT THE CAUSE.LATER CONTACTED VEHICLE WAS READY.4/30/15 ADVISED THAT THEY WERE 'STUMPED BUT BELIEVED THEY FIXED, SWAPPED OUT PARTS FROM ANOTHER MAXIMA" ADVISED TO 'TAKE HOME AND DRIVE FOR A WEEK IF IT'S STILL SHAKING TO BRING IT BACK.' DIDN'T LEAVE FEELING CONFIDENT REPAIRS WERE MADE. WHILE DRIVING HOME ABLE TO FEEL VIBRATION RETURNED THAT EVENING. 5/1/15 ADVISED THEY COULD STILL FEEL VIBRATION. 5/6/15 CONTACTED THEY HAD MADE EVERY ATTEMPT TO CORRECTED, HOWEVER 'AT THIS TIME UNABLE TO REPAIR'. ADVISED INVESTIGATION OPENED TO LOOK INTO, CONTACTED BY NISSAN CUSTOMER SERVICE ADVISED THEY WOULD LOOK INTO REPAIRS AND START CASE TO BUY BACK. 5/14/15 ADVISED AFTER LOOKING INTO THE REPAIRS, DEALER TECH SAYS VIBRATIONS WERE NORMAL. AFTER OWNING SIX NISSAN'S AND OTHER BRANDS HAVE NEVER EXPERIENCED ISSUE. ADVISED TECH TEST DROVE OTHER MAXIMS AND ALL HAD SAME SHAKING, THEREFORE IT'S NORMAL.OVER WEEKEND ASKED NUMEROUS MAXIMA OWNERS IN PERSON AND SOCIAL MEDIA IF THEY EXPERIENCED THIS AND ALL SAID NO.I FEEL EVERY TIME MY FAMILY IS IN VEHICLE IT POSES A SAFETY HAZARDOUS TO US AND OTHER WHERE A MALFUNCTION COULD BE FATAL. *TR