NHTSA Complaint #10716958 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10716958
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	July 17, 2014
Date Filed	May 17, 2015
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

WHILE DRIVING UNDER NORMAL CONDITIONS THE POWER STEERING SUDDENLY STOPPED WORKING. WARNING MESSAGE ON DASH SAYS "POWER STEERING ASSIST FAILURE". BARELY AVOIDED A CRASH DUE TO UNABLE TO STEER VEHICLE NORMALLY. I TOOK TO THE DEALER AND THEY CHARGED ME $250 TO TELL ME THEY COULD NOT IDENTIFY THE PROBLEM. THIS IS AN INTERMITTENT PROBLEM WHICH HAS REOCCURRED MORE THAN 10 TIMES SINCE AT SPEEDS BETWEEN 5 AND 65 MPH. IT HAPPENED AGAIN AT MY KIDS SCHOOL PARKING LOT AND I THOUGHT I WAS GOING TO HIT A PEDESTRIAN CHILD. IT HAS NOW STOPPED WORKING COMPLETELY AT 51,000 MILES. DEALER COULDN'T IDENTIFY THE PROBLEM BEFORE, FORTUNATELY NO ONE WAS HURT, YET. I FEAR THEY ARE GOING TO REPAIR WITH THE SAME DEFECT PRESENT MAKING THIS SAFETY HAZARD CONTINUE FOR THE LIFE OF THE VEHICLE. HOPEFULLY THERE ARE NO FATALITIES IN THE FUTURE BECAUSE NO ACTION OR RECALL WAS FORCED.

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