NHTSA Complaint #10716807 — 2012 FORD FOCUS

I WAS DRIVING TO WORK ONE MORE WHEN MY CAR DASHBOARD LITE UP SAYING STEERING ASSISTANCE SERVICE REQUIRED. AN AT THAT POINT MY POWER STEERING WENT OUT ON ME. I PULLED OVER AND TURNED THE CAR OFF AS STEERING BECAME VERY HARD. AFTER TURNING MY CAR OFF AND BACK ON THE LIGHT WENT OFF AND MY STEERING WAS BACK TO NORMAL. CALLED THE DEALERSHIP WHO SAID AT THIS POINT DON'T WORRY ABOUT IF IT HAPPENS AGAIN TO BRING IT IN. WELL 5/14/15 ROLLS AROUND AND I'M LEAVING WORK GET IN MY CAR AN TURN THE CAR ON THE MY DASHBOARD LIGHTS UP AGAIN WITH THE SAME MESSAGE AND MY STEERING IS OUT AGAIN. CALLED THE DEALERSHIP THEY SAID TO BRING IT IN. I BRING IT IN ON 5/15/15 AND THEY SAID THAT MY POWER STEERING RACK ASSEMBLY NEEDS TO BE REPLACED AN SINCE MY WARRANTY RAN OUT THAT IT ISN'T COVERED AND THEY QUOTED ME OVER A THOUSAND DOLLARS TO FIX IT. I DON'T HAVE THAT KIND OF MONEY AND TO ME SINCE THAT IS A SAFTEY ISSUE THAT IS SOMETHING FORD SHOULD BE FIXING FOR FREE AS THAT CAN CAUSE ME TO GET INTO AN ACCIDENT.