NHTSA Complaint #10716597 — 2006 BMW X5

THE HEATERS IN BOTH THE DRIVER'S AND FRONT PASSENGER SEATS OVERHEATED TO THE POINT THAT IT WAS TOO HOT TO TOUCH AND MELTED THE LEATHER SEATS. WE ARE NOT SURE IF THE HEATERS WERE EVEN ENGAGED AT THE TIME. WE BROUGHT THE CAR TO THE LOCAL BMW SERVICE DEPARTMENT AND WERE DENIED ANY ASSISTANCE OR WARRANTY COVERAGE. WE THEN CALLED THE NATIONAL BMW CUSTOMER SERVICE NUMBER AND WERE ALSO TURNED DOWN. THE COSTS TO FIX THIS VERY DANGEROUS ISSUE WOULD BE CLOSE TO THE VALUE OF THE VEHICLE. WE ARE STILL PURSUING THIS WITH LOCAL MANAGEMENT BUT AT THIS TIME, DESPITE RECALLS IN PREVIOUS YEARS FOR THIS SAME SAFETY PROBLEM, WE HAVE BEEN DENIED ANY ASSISTANCE OR RELIEF.