NHTSA Complaint #10716493 — 2009 GMC ACADIA

LAST JUNE DURING A ROUTINE INSPECTION THE DEALER TOLD ME I HAD A SLIGHT LEAK IN THE RACK AND PINION. I QUESTIONED HIM ON WHY A VEHICLE WITH APPROX 48K MILES COULD HAVE A PROBLEM. I WAS TOLD THAT GM ALLOWS SOME LEAKAGE. SHORTLY THERE AFTER I NOTICED AN OCCASIONAL RATCHETING FEEL IN THE STEERING WHEEL. I THEN WOULD EXPERIENCE SEVERAL OCCASIONS WHERE I MOMENTARILY WOULD LOSE POWER STEERING,THE BEGINNING OF THIS YEAR I RECEIVED A LETTER FROM GM STATING THAT THERE MAY BE A PROBLEM WITH THE POWER STEERING PUMP AND TO BRING IT TO THE DEALER.I BROUGHT IT TO THE DEALER AND WAS TOLD THERE IS A CHARGE OF $130 TO DETERMINE IF IT IS THE PUMP AND NO CHARGE IF IT WAS BAD. I WAS TOLD THE PUMP WAS IN FACT BAD AND THAT THE RACK ALSO NEEDED TO BE REPLACED AT A COST OF $1400. I POLITELY TOLD THEM THAT THE RACK SHOULD NOT LEAK AT 56K MILES AND THE PUMP CAUSED THE PROBLEM AND THAT GM SHOULD PAY THE ENTIRE BILL AFTER I WAS TOLD THAT A CERTAIN AMOUNT OF LEAKAGE WAS OK. THEY SAID GM WOULD ONLY COVER THE COST OF PUMP. I ALSO REPLACED 4 LOW BEAM HEAD LIGHTS IN THE PAST YEAR.