NHTSA Complaint #10716078 — 2011 BMW X5 SAV

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10716078
Vehicle	2011 BMW X5 SAV
Component	ENGINE
Date of Incident	May 9, 2015
Date Filed	May 12, 2015
Mileage	79,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

MY VEHICLES PURCHASED LAST YEAR FROM BMW LOCAL DEALER {JACKIE COOPER IMPORTS] IS EQUIPPED WITH 8- OR 12-CYLINDER, TURBOCHARGED ENGINES .THE CIRCUIT BOARD FOR THE ELECTRIC AUXILIARY WATER PUMP OVERHEATED. THIS LEAD TO A SMOLDERING OF THE PUMP AND AN ENGINE COMPARTMENT . BMW WAS SUPPOSED TO NOTIFY OWNERS, REPLACE THE AUXILIARY WATER PUMP, THERMOSTAT, AND COOLANT RESERVOIR FREE OF CHARGE. THE TWO SAFETY RECALLS RELATED TO THIS PROBLEM APPARENTLY DID NOT INCLUDE MY VEHICLE. REF NHTSA COMPAIGN RECALL #11V521000 AND NHTSA COMPAIGN RECALL # 12V161000. I HAVE LOGGED A COMPLAINT ABOUT THIS WITH THE DEALERSHIP, AND THEIR RECALL RESOLUTION DEPARTMENT IN VAIN. I AM BEING CHARGED FOR PARTS AND LABOR WHICH I BELIEF SHOULD BE FREE A SNOTED BY THE TWO RECALLS .

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