NHTSA Complaint #10715810 — 2014 RAM 1500

I HAVE AN ALIGNMENT ISSUE WITH VEHICLE THAT IS CAUSING FEATHERING OF RIGHT FRONT TIRE THAT HAS NOT/CANNOT BE CORRECTED BY ALIGNMENT IN TWO ATTEMPTS TO DATE. DEALING WITH MANUFACTURER CUSTOMER CARE, MY ASSIGNED CASE NUMBER IS 26625890. MANUFACTURER HAS NOW SUGGESTED A ROAD FORCE BALANCE OF ALL FOUR TIRES, AFTER TWO ALIGNMENTS HAVE FAILED TO CORRECT FEATHERING PROBLEM. HAVE MONITORED HEAT BUILDUP ON THAT TIRE IN RELATION TO THE OTHER THREE AND FIND HEAT BUILDUP EXCEEDS 110 DEGREES ABOVE OTHER THREE. HAVE ALSO DISCOVERED THREE OTHER TRUCKS OF SAME MANUFACTURER, MODEL THAT ARE EXHIBITING SAME PROBLEM, ONE OWNER ALSO HAS OPEN CASE WITH CUSTOMER CARE AS WELL, HIS CASE NUMBER IS 26745473. WE BOTH SEEM TO BE GETTING NOTHING BUT LIP SERVICE FROM DEALERS AND NOT MUCH MORE FROM MANUFACTURER, WITH NO SINCERE EFFORT TO GET TO ROOT CAUSE OF PROBLEM. I BELIEVE THAT THIS CONDITION EXTENDS TO MORE TRUCKS THAN MINE, AND WARRANTS FURTHER INVESTIGATION. IT APPEARS BASED ON MY DEALINGS WITH MANUFACTURER AND DEALERS THAT THEY ARE NOT ONLY UNABLE TO CORRECT PROBLEM, I THINK THEY ARE UNAWARE THAT A PROBLEM EVEN EXISTS. MY CONCERN ON THIS ISSUE IS SAFETY RELATED, HAVING A FEAR OF A CATASTROPHIC TIRE FAILURE, DUE TO HEAT AND TIRE PRESSURE BUILD UP, AS WELL AS FEATHERING AS INDICATION OF A SUSPENSION PROBLEM. THIS ISSUE CAUSING ABNORMAL FORCES BEING APPLIED TO RIGHT FRONT TIRE. I HAVE ALL ALIGNMENT RECORDS AND DEALER SERVICE ORDERS AVAILABLE FOR YOUR REVIEW. I HAVE CONTACTED YOU IN COMPLIANCE WITH MANUFACTURER RECOMMENDATIONS FOUND IN LEMON LAW AND OWNERS BOOKLETS PROVIDED BY MANUFACTURER.