NHTSA Complaint #10715702 — 2001 HAWK ELITE

CRACK APPEARED ON FRONT LEFT SIDE OF ROOF IN THE TRANSITION AREA OF THE TRAILER WALL. CALLED THE MANUFACTURER ABOUT ISSUE. THEY CLAIMED THAT THEY HAD OTHER COMPLAINTS ON THESE MODELS IN THE PAST AND THEY REALIZED THE FRAME WAS NOT STRONG ENOUGH CAUSING THE TRAILER TO FLEX. THEIR FIX TO THE PROBLEM WAS TO WELD ADDITIONAL MATERIAL TO THE STRUCTURE WHILE THE TRAILER WAS UNDER WARRANTY. HOWEVER, OUR TRAILER IS OUT OF WARRANTY AND THEY WOULD NOT FIX THE ISSUE. THEY TOLD US THAT WE COULD EVEN DO THE WORK OURSELVES AND GAVE US DIRECTIONS ON HOW TO MAKE THE FRAME MORE ROBUST. SINCE THEN THEY HAVE INCREASED THE STRENGTH IN THEIR FRAMES ON NEWER MODELS TO AVOID POTENTIAL FAILURE; HOWEVER, THEY DID NOT PERFORM A RECALL OR OFFER TO MAKE OUR TRAILER SAFE. THIS IS A SAFETY ISSUE BECAUSE IT HAS POTENTIAL OF FAILURE THAT COULD CAUSE SERIOUS INJURY OR DEATH.