NHTSA Complaint #10715600 — 2014 FORD FOCUS POWER TRAIN

Complaint Details

ODI Number	10715600
Vehicle	2014 FORD FOCUS
Component	POWER TRAIN
Date of Incident	May 11, 2015
Date Filed	May 11, 2015
Mileage	5,119 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE CAR HAS BEEN TO THE FORD DEALERSHIP ON A NUMBER OF OCCASIONS DUE TO JERKY SHIFTING OF THE TRANSMISSION AT TAKE OFF, STARTING AROUND 5,000 MILES. THE DEALERSHIP EVEN SAID ON INVOICE, "OPERATORS SHOULD READ OWNERS MANUAL FOR CHARACTERISTICS OF OPERATION." THE CAR IS NOW AROUND 11,000 AND THE ISSUE CONTINUES TO PRESENT ITSELF. THE DEALERSHIP HAS DONE SEVERAL "SOFTWARE UPDATES," WITH NONE EVER WORKING. THEY ARE INCAPABLE OF HANDLING TRANSMISSION WORK AT THEIR SHOP, SO WE HAD IT TOWED 120 MILES TO MIAMI, WHERE THE "HARDWARE WAS UPGRADED." THE CAR HAS BEEN BACK LESS THAN TWO WEEKS, AND NOW THE TRANSMISSION IS ACTING UP AGAIN.

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