NHTSA Complaint #10715531 — 2011 FORD F-150 VISIBILITY/WIPER

Complaint Details

ODI Number	10715531
Vehicle	2011 FORD F-150
Component	VISIBILITY/WIPER
Date of Incident	April 9, 2015
Date Filed	May 10, 2015
Mileage	23,411 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

ONE WEEK PRIOR REAR DEFROST STOPPED WORKING. RIGHT REAR WINDOW SHATTERED, WHILE DRIVING INTO PARKING LOT. SOUNDED LIKE A LARGE CHUNK OF ICE FELL ON ROOF. SPEED ABOUT 10MPH. OUTSIDE AIR TEMP 38F. TOOK TRUCK TO FORD DEALER AND WAS TOLD FORD HASN'T HAD A ISSUE WITH WINDOWS SHATTERING. A MECHANIC FROM THE DEALERSHIP LOOKED AT THE WINDOW AND STATED HE HAD THE SAME THING HAPPEN TO HIS TRUCK ONE MONTH PRIOR. DEALERSHIP TOLD ME TO CONTACT GIANT GLASS FOR REPLACEMENT AS THERE BODY SHOP DOESN'T REPLACE GLASS. GIANT GLASS REPRESENTATIVE STATED THEY HAVE SEEN A FEW F150 REAR WINDOWS SHATTERING AND MAY HAVE SOMETHING TO DO WITH THE REAR DEFROST.

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