NHTSA Complaint #10714886 — 2013 FORD ESCAPE

BOUGHT A 2013 USED (CLEAN CAR FAX) FORD ESCAPE THURSDAY APRIL 8TH, 2015. ON SATURDAY APRIL 11TH, THE CAR ENGINE LIGHT CAME ON, SAID THE ENGINE WAS OVERHEATING AND PULL OVER SAFE. BEFORE WE WERE ABLE TO PULL OVER THE CAR WENT FROM FULL SPEED TO SAFE MODE WITH NO POWER TO MOVE THE CAR. WE DRIFTED TO THE SIDE OF THE ROAD, WITHOUT GETTING HIT BY ANOTHER CAR (MIRACLE). WE HAD THE ESCAPE TOWED TO DICK SMITH FORD IN RAYTOWN, MO. THEY FLASHED THE PCM, AND SAID IT FIXED THE PROBLEM. I HAVE HAD THE ESCAPE BACK 3 WEEKS AND IT DID IT AGAIN SAME THING ON THE HIGHWAY AGAIN ON MAY 2ND. I WAS GOING 70MPH AND BARELY MADE IT TO THE SIDE; THE BACK OF MY CAR WAS IN THE RIGHT LANE OF THE HIGHWAY. THE ESCAPE SAID ENGINE OVERHEATED PULL OVER SAFE, WENT FROM 70MPH TO NOTHING IN LESS THAN 5 SECONDS. I WAS DODGING CARS TO PULL OVER, BUT I HAD NO POWER AND COULD NOT MOVE THE CAR. I CALL FOR ROADSIDE AND TOLD THEM IT WAS AN EMERGENCY, I WAS GOING TO BE HIT AND COULD BE KILLED IF I DID NOT GET HELP RIGHT AWAY. ONCE AGAIN WE HAD THE ESCAPE TOWED TO DICK SMITH FORD IN RAYTOWN, WERE IT IS STILL TO THIS DAY BEING LOOKED AT. THEY HAVE TO CALL TECH SUPPORT/ENGINEER TO FIND THE PROBLEM. I CALLED FORD CUSTOMER SERVICE MONDAY MORNING MAY 4TH. I WAS GIVEN A CASE NUMBER AND WAS TOLD A REGIONAL SERVICE MANAGER WOULD CALL ME. IT HAS BEEN TWO DAYS AND NO CALLS FROM FORD. I AM VERY UPSET AND ANGRY. THIS ESCAPE IS UNDER FULL FACTORY WARRANTY STILL, AND IT IS NOT SAFE TO DRIVE. MY FAMILY COULD OF BEEN KILLED IN AN ACCIDENT BECAUSE OF THIS CAR. I NEED HELP DEALING WITH FORD OVER THIS ISSUE. THEY NEED TO MAKE THIS PUBLIC BEFORE SOMETHING HORRIBLE HAPPENS. I CAN'T TEMP FATE FOR A 3RD TIME. *TR