NHTSA Complaint #10714503 — 2010 BMW 750LI

I PURCHASED A PRE-OWNED 2010 BMW 750LI BACK IN NOVEMBER 2012. AS SOON AS I DROVE IT OFF THE BEVERLY HILLS BMW LOT, I GOT A CHECK ENGINE LIGHT GO OFF. BEVERLY HILLS WROTE IT OFF AS IT WAS THE GAS SENSOR BEING SENSITIVE. FOUND OUT LATER IT WAS THE FUEL INJECTORS THAT WENT BAD ON A CAR WITH 23,000 MILES ON. FAST FORWARD 2 YEARS LATER AND 30,000 MILES, WITH MULTIPLE STOPS AT STERLING BMW AND MY COMPLAINTS OF HAVING TO PUT QUART OF OIL INTO THE ENGINE EVERY 2000 MILES. FOR 2 YEARS, STERLING ADVISED ME IT WAS NORMAL FOR THIS TYPE OF ENGINE TO CONSUME THAT MUCH OIL AND FOR ALL THE OTHER ENGINE PROBLEMS. I HAVE BROUGHT THE CAR IN FOR OVER 6 TIMES (EVER OTHER MONTH ALMOST) TO THE DEALER TO FIX NUMEROUS PROBLEMS WITH THE ENGINE (NOT NORMAL WEAR AND TEAR). THEN COMES THE "RECALL" BMW CALLS THE "COMFORT CARE PACKAGE" AND WAS PROMISED IT WOULD RESOLVE THE OIL CONSUMPTION WITH BETTER PERFORMANCE IN JANUARY 2015. AFTER THE RECALL, MY ENGINE REQUIRED OIL EVERY 500 MILES AND WHEN I BROUGHT IT BACK TO BMW IN APRIL 2015, THEY ADVISED ME IT WAS A HOSE LEAK AND OIL WAS DRIPPING DOWN TO EXHAUST CAUSING EXCESS SMOKE FROM THE EXHAUST. NOW BMW OF NORTHERN AMERICA TELLS ME THEY DON'T COVER THE REPAIR BECAUSE IT WAS OUR OF WARRANTY DESPITE MY COMPLAINTS (WHICH HAVE BEEN DOCUMENTED BY STERLING FOR 2 YEARS). THE COMFORT CARE PACKAGE MADE MY OIL LEAK WORST AND INTO THE EXHAUST AND BMW REFUSES TO REPAIR THE PROBLEM OR EVEN REMOVE THEIR COMFORT CARE PACKAGE. IT'S BEEN MORE THEN 2 YEARS SINCE I AND MY 2 YEAR OLD DAUGHTER HAVE BEEN BREATHING IN THIS EXCESS SMOKE FROM MY EXHAUST WHICH BMW REFUSES TO REPAIR. THIS ENGINE IS A COMPLETE LEMON. *TR