NHTSA Complaint #10713683 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10713683
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	March 20, 2015
Date Filed	April 29, 2015
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

THE POWER STEERING WAS INOPERABLE, THE POWER STEERING DEFAULT LIGHT CAME ON. TURNED THE CAR OFF TO RESET IT AND IT WENT AWAY TEMPORARILY. THIS HAPPENED ONCE IN OUR GARAGE AS I WAS LEAVING FOR WORK AND THEN A DAY OR TWO LATER WHEN I WAS ABOUT 30 MILES FROM HOME . I WAS ABLE TO RESET IT ONCE MORE AND MAKE IT HOME BEFORE IT WENT OUT COMPLETELY. MY HUSBAND WAS ABLE TO DRIVE IT IN TO THE LOCAL FORD DEALER, CAREFULLY AND SLOWLY.THE STEERING WAS SO DIFFICULT TO MANAGE I COULD NOT STEER THE CAR AT ALL. WE HAD IT REPAIRED AT THE COST OF $1732.71. I HAD MADE THE LAST PAYMENT 3/28/2015 AND DID NOT THINK THE STEERING SHOULD BECOME INOPERABLE ON A 4 YEAR OLD CAR. WE BOUGHT THE CAR NEW AND HAVE TAKEN GOOD CARE OF IT, TAKING IT IN FOR ALL REGULAR OIL CHANGES AND MAINTENANCE. THE STEERING GEAR ASSEMBLY HAD TO BE REPLACED. I THINK THE POWER STEERING RECALL SHOULD BE APPLIED TO 2011 FUSIONS AS WELL. *TR

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