NHTSA Complaint #10712955 — 2004 CHEVROLET MALIBU MAXX

WHEN COMING TO A STOP, I WENT TO MAKE A RIGHT HAND TURN WHEN A SIGNAL AND A DASH LIGHT WENT OFF AND THE POWER STEERING JUST WENT OUT, NO PREVIOUS WARNING. I HAD THE CAR TOWED AND WHEN IT WAS HOOKED UP TO HAVE THE DIAGNOSIS DONE, THE POWER STEERING JUST RESET ITSELF. HOWEVER IT WAS NOTED THAT THERE WAS A RECALL FOR THE POWER STEERING AND I SHOULD TAKE IT TO A DEALER. I WAS CHARGED $44.99 FOR THAT INFORMATION. I TOOK THE CAR INTO THE DEALER NEAR ME ABOUT A WEEK LATER WHICH WAS THE VERY FIRST APPOINTMENT I COULD MAKE. THERE WERE ACTUALLY 3 EXISTING RECALLS (TWO UNRELATED) ON MY CAR AND ALL THREE WERE ADDRESSED ON MARCH 24. I LEFT BELIEVING THAT MY CAR WAS NOW FIXED AND SAFE TO DRIVE. ON APRIL 16TH I DROVE OVER 30 MILES ONE WAY FROM MY HOME WITH THE FALSE SENSE OF SECURITY BECAUSE ON APRIL 18, THE POWER STEERING JUST WENT OUT, AGAIN WHEN MAKING A RIGHT TURN. I TOOK THE CAR BACK ON APRIL 20 AND AFTER CHARGING ME $59.50, (THEY WERE GOING TO CHARGE ME $118!!!) I WAS TOLD THE ISSUE WAS "UNRELATED TO THE RECALL" AND WAS NOT COVERED. I DID NOT HAVE IT FIXED DUE TO THE HIGH COST (QUOTE OF $889.ESTIMATED) AND I FEEL STRONGLY THAT IT IS ALL RELATED! MY PERSONAL MECHANIC RECOMMENDED I REPORT THE ISSUE TO GM AND FEELS THAT GM SHOULD FIX THE POWER STEERING ISSUES. THE RECALL ISSUE CAUSED A "TRICKLE DOWN EFFECT" WITH THE WHOLE STEERING COLUMN. HE IS WILLING TO FIX THE CAR BUT NOTED THAT IF HE DOES I WOULD HAVE NO RECOURSE WITH GM AND THAT I SHOULD TRY GETTING IT COVERED BEFORE HE DOES ANYTHING TO THE CAR. NOW, NOT ONLY IS IT EXTREMELY DIFFICULT TO DRIVE, IT IS UNSAFE. NOT DRIVING THE CAR AS IT CAN CAUSE A MAJOR ACCIDENT WHERE EITHER MYSELF OR SOMEONE ELSE COULD BE INJURED OR KILLED AND CAUSE EXTENSIVE PROPERTY DAMAGE. I DON'T HAVE THE FUNDS TO FIX IT, A CAR TO GET TO WORK AND I AM MAKING PAYMENTS AND PAYING INSURANCE ON A CAR THAT IS NOT SAFE TO DRIVE. *TR