NHTSA Complaint #10712635 — 1997 TOYOTA RAV4

RECEIVED WARRANTY ENHANCEMENT NOTICE-ZE7, AS INSTRUCTED, DEALER TEST WAS PERFORMED. OIL LOSS TOTALS UNDER 1QT. FOR EA. 1200 MILES DRIVEN. WAS TOLD THIS DID NOT QUALIFY FOR REPAIR. MY CONCERN IS THIS: TOYOTA SERVICE REQUIRED FOR OIL CHANGE IS EVERY 5,000 MILES. MY CAR HAS EXCESSIVE OIL CONSUMPTION OF JUST UNDER 1QT PER 1,200 MILES, SO DRIVING 5,000 MILES WOULD EFFECTIVELY BURN 4QTS., OR MORE, THEREBY STARVING ENGINE FOR OIL AND RESULTING IN ENGINE FAILURE. SERVICE DEPARTMENT ADVISED ME TO KEEP CHECKING OIL LEVEL, AND ADD OIL AS REQUIRED. I AM DISAPPOINTED IN TOYOTA'S SOLUTION TO THIS PROBLEM AND ADVISED THEM OF MY OPINION. I AM ABLE TO ADD OIL AS REQUIRED, BUT QUESTIONED CUSTOMER SERVICE ABOUT OTHER SENIOR CITIZEN'S ABILITY TO SELF MAINTAIN THE OIL LEVEL, OR FOR THAT MATTER, ANY CONSUMER THAT HAS THIS PROBLEM. TOYOTA HAS ASSIGNED ME A CASE NUMBER FROM REGIONAL CA. OFFICE. I WAS TOLD THAT PERHAPS TOYOTA WILL CHANGE QUALIFICATION REQUIREMENTS SO THAT AT 5,000 MILES, OIL CONSUMPTION WOULD NOT RESULT IN ENGINE STARVATION AND FAILURE. ALSO, IN MY CASE CONTINUE TO MONITOR OIL LOSS, AND IF IT INCREASES IN VOLUME, COME BACK TO DEALER AND TEST AGAIN. I THINK THAT DESIGN FAILURE DUE TO MANUFACTURING DEFECT SHOULD BE FULLY COVERED UNDER THIS WARRANTY ENHANCEMENT NOTIFICATION THAT WAS MAILED TO ME. *TR