NHTSA Complaint #10712284 — 2011 FORD F-150

AT MY HOUSE, THE DRIVEWAY IS SLOPED. I HAD JUST PARKED THE TRUCK, TURNED THE ENGINE OFF, BUT LEFT KEY IN ACCESSORY POSITION. MY TWO DAUGHTERS WERE IN BACK SEAT (3 AND 8 YEARS OLD) WATCHING A MOVIE. I WALKED INTO MY GARAGE TO DROP OFF COFFEE, WENT BACK TO THE TRUCK TO RETRIEVE PASTRIES AND THEN WALKED THEM INTO GARAGE. I WAS OUT OF THE TRUCK FOR 3-4 MINUTES. I WENT BACK TO TRUCK AND TOOK MY THREE YEAR OLD OUT OF HER CAR SEAT. SHE SITS IN REAR SEAT, PASSENGER SIDE. I HAD HER IN MY ARMS WHEN I OPENED PASSENGER SIDE FRONT DOOR, REACHED ACROSS TO REMOVE KEYS. WHEN I REMOVED THE KEYS FROM THE IGNITION THE TRUCK BEGAN ROLLING DOWN THE DRIVEWAY. MY 8 YEAR OLD WAS 1/2 OUT OF THE TRUCK WHEN IT BEGAN TO ROLL. I QUICKLY PUT MY 3 YEAR OLD DOWN AND GRABBED THE 8 YEAR OLD OUT OF THE TRUCK. THE TRUCK WAS MAKING A METAL CLICKING SOUND THE ENTIRE TIME IT WAS ROLLING. TRUCK ROLLED DOWN THE DRIVEWAY, ACROSS THE STREET AND INTO THE NEIGHBORS YARD. THEIR TREE STOPPED THE TRUCK FROM ROLLING FURTHER INTO THE YARD AND THEIR HOUSE. THE TRUCK WAS STILL IN PARK WHEN I WENT INSIDE TO START IT BACK UP TO MOVE IT BACK INTO THE DRIVEWAY. I DROVE IT THE FORD DEALER ABOUT AN HOUR LATER. FORD DEALER AND FOMOCO WERE INVOLVED FOR SEVERAL MONTHS. EVENTUALLY A 'SPECIALIST' WAS FLOWN IN TO LOOK AT TRUCK. IN THE END, THEY CLAIM THERE ARE NO MECHANICAL DEFAULTS AND THEREFORE, THEY ARE NOT RESPONSIBLE. THEY ARE UNABLE TO ANSWER ANY QUESTIONS AS TO HOW THE TRUCK DID NOT MOVE FOR THE 3-4 MINUTES IT WAS ON THE DRIVEWAY WHEN I WAS BACK AND FORTH TO THE GARAGE. THEY ALSO HAVE NO EXPLANATION FOR HOW THE TRUCK ROLLED EVEN THOUGH IT WAS STILL IN PARK WHEN THIS HAPPENED. END RESULTS IS FORD CLAIMS THEY NEVER REPAIRED OR MODIFIED MY TRUCK. I HAVE NO WAY TO PROVE THEY DID OR DID NOT REPAIR ANYTHING DURING THE PERIODS OF TIME THEY HAD MY TRUCK IN THEIR POSSESSION. *TR