NHTSA Complaint #10712211 — 2010 DODGE CARAVAN

HELLO, I OWN A 2010 DODGE CARAVAN. SUNDAY APRIL 19, 2015 I WAS DRIVING TOWARDS LAS VEGAS FROM KINGMAN, AZ AT NIGHT WHEN SUDDENLY MY HEADLIGHTS TURN OFF. KEEP IN MIND I HAVE MY 3 KIDS WITH ME, AGES 8,9 AND 10. I TURNED BACK AROUND AFTER DRIVING OVER 40 MILES, USING ONLY MY FOG LIGHTS THAT PROVIDE 40-50 FEET OF VISIBILITY. I CAUTIOUSLY DRIVE HOME ALMOST IN THE DARK, MADE IT HOME AND GOOGLED THIS PROBLEM. LOOKS LIKE A TIPM ISSUE FROM WHAT I GATHERED. SO IN THE MORNING MY VEHICLE DOESN'T START. I CALLED MY LOCAL DODGE DEALER, THEY AREN'T AWARE OF A RECALL ON THIS AND HAS NEVER HEARD THIS BEFORE. ADDITIONALLY THEY WANT $110 TO TELL ME WHAT'S WRONG WITH MY VEHICLE. SO I HAD MY VEHICLE TOWED TO MARTIN SWANTY HYUNDAI TO DIAGNOSE THE PROBLEM FOR FREE, AND I SPENT $111 ON WHAT THEY SAID WAS A BAD POSITIVE BATTERY TERMINAL CONNECTION. WELL, GOT IT HOME, THE HEADLIGHTS WORKED AGAIN. NEXT DAY, IT'S NIGHT TIME AGAIN AND GUESS WHAT, NO HEADLIGHTS AGAIN! LOOKS LIKE IT WASN'T THE BATTERY CONNECTION, STILL HAVING THE FAMOUS TIPM M.O. THIS IS CLEARLY NOT THE FIRST VEHICLE TO HAVE THIS PROBLEM. I SEE THIS IS A CLASS ACTION LAWSUIT THAT DODGE AND CHRYSLER ARE SWEEPING UNDER THE RUG. SO NOW I HAVE A FAMILY OF 5 (SOON TO BE 6) TO SUPPORT, AND DRIVE AROUND IN MY FAMILY VEHICLE WITH NO HEADLIGHTS AND THIS IS NOT A RECALL YET WITH DODGE? AND YOU WANT ME TO SPEND OVER $1000 TO GET IT FIXED JUST TO PUT ANOTHER FAULTY PART IN MY VAN AGAIN? I HAVE MY FAMILY TO FEED, NOT $1000 TO FEED INTO MY CAR THAT'S ONLY 5 YEARS OLD AND PAID OFF. I WAS TOLD BY MY LOCAL DODGE DEALER TO CALL CHRYSLER AT 1-800-334-9200 AND SPOKE WITH A REPRESENTATIVE THAT SAID THAT THEY WILL NOT OFFER A COMPLEMENTARY DIAGNOSIS, I WOULD NEED TO PAY ANOTHER $110 TO HAVE IT LOOKED AT TO DIAGNOSE WHAT IS WRONG. I ASKED THEM IF THEY WERE FAMILIAR WITH THIS ISSUE AND THEY SAID THEY WERE NOT. *TR