NHTSA Complaint #10711862 — 2008 CHRYSLER 300

WHILE DRIVING DOWN THE ROAD THE ENGINE WOULD JUST LOSE POWER AND SHUT DOWN COMPLETELY, LEAVING ME WITHOUT BRAKES OR THE ABILITY TO STEER. SOMETIMES THE IGNITION SWITCH WOULD HANG AND NOT START THE ENGINE UNTIL ABOUT THE FOURTH OR FIFTH TRY. SO, I TOOK THE CAR IN FOR SERVICE AND REPAIRS TO FIX THE PROBLEM. THEY SAID THE PROBLEM WAS IN THE IGNITION...SOMETHING TO DO WITH THE WCM MODULE OR WIN MODULE OR FORBIK AND ONLY THE DEALER COULD REPAIR IT. ON APRIL 1, 2014, JIM COGDILL DODGE CHRYSLER JEEP RAM, 8544 KINSTON PIKE KNOXVILLE, TN 37919 DID THE WORK. THEN, AFTER I HAD SPENT A TOTAL OF $576.62 FOR PARTS AND LABOR, I GET A LETTER FROM CHRYSLER INFORMING ME OF SAFETY RECALL P57 / NHTSA 14V-567. NOVEMBER 19, 2014, I SENT IN ALL OF THE REQUESTED INFORMATION AND FORMS AND RECEIPTS STATING THAT I HAD PAID FOR REPAIRS AND THAT I WANTED A REFUND. ON DECEMBER 10, 2014, I RECEIVED AN EMAIL FROM CHRYSLER'S CUSTOMER ASSISTANCE CENTER CASE MANAGER STATING THAT THEY "WILL BE ABLE TO LOOK INTO MY REIMBURSEMENT REQUEST FURTHER WHEN THE PARTS ARE AVAILABLE". AS OF TODAY, APRIL 21, 2015, THE "PARTS" ARE STILL NOT AVAILABLE AND NEITHER IS MY REFUND. MY REFERENCE WITH CHRYSLER CAC FOR THIS CLAIM IS CASE #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR