NHTSA Complaint #10711821 — 2006 HYUNDAI SONATA

THIS IS THE SECOND REPAIR OF BUCKLE ASSY- FRONT (FIRST REPAIR WAS PERFORMED IN 2009). I PAID FOR THE SECOND REPAIR ON 6/25/14 AS THE MAINTENANCE MANAGER SAID IT WAS A ONE-TIME RECALL AND WOULD NOT BE COVERED UNDER WARRANTY. (PART: 88840-0A000-QS) NEEDED IT DONE FOR SAFETY SO I PAID; BUT, IT BOTHERED ME THAT IT WAS A RECALL AND I HAD PAID NEARLY $260. I CALLED THE DEALERSHIP AFTER THE FIRST OF THE YEAR (2015) AND AFTER TALKING TO A COUPLE OF PEOPLE FOUND THERE WAS AN EXTENDED WARRANTY THAT SHOULD COVER THE COST. AFTER NUMEROUS CALLS, MAILING INVOICE WITH CHECK NUMBER, FAXING SAME ON 3/20/15, I GOT A PHONE CALL TODAY REQUIRING ME TO UPLOAD A FILE TO A PARTICULAR WEBSITE. I CALLED AND WENT THRU 2 MORE PEOPLE, ONE OF WHOM HAD MY HARD COPY INVOICE DOCUMENT IN HAND, COULD NOT ENTER MY PERSONAL INFO. (PHONE #, ADDRESS, EMAIL ADDRESS) AND, WAS NOT IN THE DEPT. THAT HANDLED THE "CAMPAIGN" REFUND; SHE TRANSFERRED ME TO "SWEETIE" WHO STILL INSISTED I MUST CREATE A JPG FILE OF MY INVOICE TO POST TO THE NEW WEBSITE. (I AM 62 BUT FIGURED IT OUT, OTHERS WON'T. I HAVE DOGGEDLY PURSUED MY REFUND BUT HYUNDAI IS MAKING IT NEARLY IMPOSSIBLE (WHICH I TOLD THEM). TODAY IS 4/20/15. WAITING FOR NEXT RIDICULOUS REQUIREMENT. TOO MANY PHONE NUMBERS AND WEBSITES TO LIST HERE. ALSO HAD VALVE COVER OIL LEAK REPAIRED ON 6/25/14 AND BASED ON A COMPLAINT SEEN ON THIS SITE, I AM WAITING FOR A SECOND OCCURRENCE. INSTALLED 22453-3C110 GASKET-ROCKER COVER LH, REPLACED VALVE COVER GASKET. WE CAN COMPLAIN ALL DAY BUT NOBODY IS STREAMLINING THE RECALL REPAIR PROCESS. AT LEAST I FINALLY DISCOVERED THIS WEBSITE WHICH I AM SAVING TO FAVORITES. *TR