NHTSA Complaint #10706364 — 2009 FORD ESCAPE

IN JULY OF 2014 I HAD THE RECALL PERFORMED ON MY ESCAPE FOR THE POWER STEERING. A FEW MONTHS LATER THE POWER STEERING WENT OUT AGAIN AND I RETURNED IT TO THE DEALERSHIP THAT HAD PERFORMED THE RECALL WORK AND WAS TOLD THAT IF IT WENT OUT AGAIN I WOULD NEED TO HAVE THE POWER STEERING SENSOR REPLACED. A COUPLE OF DAYS LATER THE POWER STEERING WENT OUT AGAIN. IN APRIL OF 2015 I TOOK IT BACK TO THE DEALERSHIP TO HAVE THE SENSOR REPLACED AND AFTER REPLACING THE SENSOR HE DISCOVERED IT DIDN'T FIX THE PROBLEM. HE SPENT A COUPLE OF DAYS WORKING WITH FORD TO FIGURE OUT WHAT WAS WRONG AS ALL THE COMPUTERS WERE SAYING IT WAS THE SENSOR. FORD FINALLY SAID IT WAS THE ELECTRONIC STEERING COLUMN THAT NEEDED REPLACED WHICH WAS OVER DOUBLE THE PRICE. AFTER TALKING WITH THE SERVICE MANAGER ABOUT CONCERNS I HAD WITH REPLACING THAT AT SUCH A HIGH COST I LEARNED THAT FORD KNEW ABOUT ISSUES WITH THE ORIGINAL STEERING COLUMN COMPONENTS AND THEY HAVE CHANGED THEM IN THE REPLACEMENT PARTS. FORD REFUSED TO WORK WITH THE SERVICE MANAGER ON FIXING IT FOR ME OR WORKING WITH THE COST EVEN THOUGH EVERYTHING POINTED TOO THE SENSOR. FORD IS AT SERIOUS FAULT KNOWING THERE ARE PROBLEMS WITH THE STEERING COLUMN AND JUST TRIED TO PUT A BAND AID ON IT WITH THE RECALL THAT THEY DID ISSUE. *TR