NHTSA Complaint #10706305 — 2010 SUBARU B9 TRIBECA

DROPPED OFF CAR FOR 45K MILE SERVICE AND WHILE ROTATING THE TIRES WAS WARNED THAT THE FRONT BRAKE ROTORS WERE SEVERELY WORN AND RUSTED AND PADS WORN AT 95%. THEY RECOMMENDED REPLACEMENT BECAUSE IF THE ROTORS WERE TO BE CUT, THEY WOULD FALL BELOW ACCEPTABLE SAFETY TOLERANCE. AS SUCH, THEY WERE REPLACED AND THOUGH WE HAD THE 7YR/70K MILE "GOLD PLUS" EXTENDED WARRANTY, THE ROTORS WERE NOT COVERED (OF COURSE) UNDER THE EXTENDED WARRANTY. THE TRIBECA IS OUR FIRST SUBARU HOWEVER, NOT OUR FIRST NEW CAR. WE HAVE A JEEP GRAND CHEROKEE WITH 98K MILES AND HAS THE ORIGINAL FRONT ROTORS AS DID OUR HONDA CR-V, CHEVY BLAZER AND FORD EXPLORER. ALL HAD ORIGINAL FRONT ROTORS WELL INTO THEIR RESPECTIVE 90-110K MILES. GOOD THING THAT THE SERVICE TECH CAUGHT THE PREMATURE RUST ON THE ROTORS AS THEY BOTH APPEARED TO BE CLOSE TO SEPARATING FROM THE CARRIERS. MY WIFE IS BEGINNING TO HAVE TRUST ISSUES WITH THE CAR NOW. *TR